Production support Engineer ( AWS+Java)

We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations. The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms.

This position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities.

Key Responsibilities:

Cloud & Infrastructure Engineering:

Design, implement, troubleshoot, and support AWS-based cloud infrastructure.
Manage and optimize AWS services including:

IAM and Security Controls:

AWS Lambda
Amazon S3
Amazon EC2

AWS Event and Messaging Services:

Ensure cloud environments follow security, compliance, and operational best practices.
Develop automation solutions to improve deployment and operational efficiencies.
DevOps & CI/CD
Design, manage, and optimize CI/CD pipelines using GitLab SaaS.
Execute application deployments through automated pipelines and manual deployments when required.
Support release planning, deployment validation, rollback strategies, and production readiness.
Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.

Application & System Support:

Provide L2/L3 production support for distributed applications and enterprise platforms.
Support both Commercial Off-The-Shelf (COTS) and internally developed applications.
Troubleshoot application, middleware, infrastructure, and integration issues.
Perform end-to-end transaction flow analysis across interconnected systems.
Support high-availability environments and mission-critical applications.

Integration & Middleware Management:

Design and support integrations across enterprise platforms.
Work with:
REST/SOAP APIs

Mule Soft Middleware:

Internal and External Application Integrations:

Analyze, troubleshoot, and optimize data flow processes.

Enterprise Messaging & Scheduling:

Administer and support messaging platforms including:
IBM MQ
Kafka
Support enterprise scheduling and batch processing tools:
SSIS
ESP Jobs
JAMS Scheduler

Authentication & Security:

Support enterprise authentication and authorization mechanisms:
SAML
OAuth
Active Directory
Implement security best practices for application and infrastructure access management.

Monitoring & Observability:

Manage enterprise monitoring solutions including:
AWS CloudWatch
Splunk
Dynatrace
Seq
Design dashboards, reports, alerts, and monitoring strategies.
Implement Synthetic Monitoring and Real User Monitoring (RUM).
Drive proactive issue identification and performance management.
Incident, Problem & Change Management
Incident Management
Lead incident triage, prioritization, and resolution activities.
Coordinate Major Incident Management processes.
Manage escalations across internal and external stakeholders.

Production Support--> ITIL--> L3
AWS
Java
Rest API

Required Soft Skills:

Problem Solving
Strong troubleshooting and analytical skills.
Ability to diagnose complex production issues.
End-to-end system dependency analysis.
Impact assessment and decision-making under pressure.
Communication
Ability to communicate effectively with technical and business stakeholders.
Experience providing executive-level updates during critical incidents.
Clear documentation and reporting skills.
Leadership
Team mentoring and coaching.
Knowledge sharing and capability building.
Driving operational excellence initiatives.
Ability to lead cross-functional teams during incidents and major releases.
Customer Focus
Strong ownership mindset.
Excellent stakeholder management skills.
Ability to manage expectations and maintain professional support interactions.

Education: MCA,MSc,MTech,Bachelor of Engineering,BTech

• Preferred skills: Foundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Product Engineering->Product Sustenance->L3,Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway,Technology->Programming Languages
• Java->Springboot