Process Specialist

Commercial Deposit Specialist is responsible for inputting, processing and fulfilling deposit-related accounts, ensuring accuracy and compliance with financial regulations. Handles end-to-end processing for account opening and maintenance for all commercial accounts while engaging other internal business partners as needed

Key Accountabilities

Deposit Fulfillment Process:

• Serve as primary partner for all commercial deposit accounts – account opening, maintenance etc.
• Coordinate with operations functions to establish quality standards for delivery of deposit(s) accounts
• Manage the workflow/process to achieve an efficient and productive result
• Verify accuracy and validity of business account titling on all new and revised business accounts, banking resolutions and verify receipt of all legal documentation required
• Verify accuracy and validity of all new and revised deposit accounts; verify receipt of all legal documentation required
• Create and maintain new and existing clients in core system
• Prepare complete packages for new/revised deposit accounts and work with internal clients to execute documents
• Open new/revised accounts within the core system according to all banking regulations
• Understand and adhere to all Bank, LOB, Compliance and Marketing standards, policies, and procedures especially deposit related

Key Competencies for Position:

Compelling Communication – Openly and effectively communicates with others.

• Effectively and transparently shares information and ideas with others.
• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
• Unites others towards common goal.
• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.

Makes Decisions & Solves Problems – Seeks deeper understanding and takes action.

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
• Collaborates and seeks to understand the root causes of problems.
• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
• Takes action that is consistent with available facts, constraints and probable consequences.

Delights Clients – Continuously seeks and applies knowledge leading to a best-in-class client experience.

• Passionately serves internal/external clients with excellence.

• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.

• Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.

• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.

• Qualifications and Education Requirements

• Associate degree in administrative services/business or equivalent experience required.

• Minimum 2-4 years of administrative, customer service and/or banking experience preferred

• Strong working knowledge of Microsoft Word and Excel.

• Understanding of banking regulations and laws related to deposit account opening

• Focus on providing excellent service to all internal clients

• Effective written and verbal communication skills

• Ability to effectively manage time and prioritize meeting deadlines, highly productive and efficient multi-tasker.

• Appropriate attention to detail and organizational skills.

• Able to adapt and manage changing priorities and deadlines.

• Key Measures of Success/Key Deliverables

• Meet Service Level Expectations outlined within Deposit Fulfillment guidelines

• High level of service to internal clients.

• Works professionally and collaboratively with Bank Partners

Any Graduate
Night Shift

Education: Graduate

• Preferred skills: Retail Banking
• ONB->Deposits, Wires, AML, Fraud, Mortgage, cards