Job Description:

MTS Systems is a leading global supplier of test and simulation systems. Whether automotive manufacturers, universities or research institutes: They all rely on our complex test and simulation systems to determine the reliability of product properties and to comply with quality standards.

MTS is part of ITW group. ITW is a Fortune 200 global multi-industrial manufacturing leader with 49.000 employees across 56 countries worldwide. The company´s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required.

Become part of a friendly, internationally networked team where partnership and mutual support are lived every day.

A diverse and inclusive work environment is very important to us, where everyone is welcome to contribute their talents and ideas. We especially welcome applications from women.

Service Sales & Delivery Manager UK

Your Tasks:

As Service Sales & Delivery Manager UK you will be responsible for strategic planning and execution, as well as overall leadership of the regional Service team in alignment with global service strategy and business objectives. You will direct regional planning, organization, and execution for both service delivery and sales functions to achieve sales orders, revenue, and customer satisfaction. Through local management, you will deploy technical resources to deliver superior on-site services and an enhanced customer experience. This role covers both direct channel and regional Business Partner sales and delivery.

Key Responsibilities:

• Service Sales
• Develop regional Service AOP targets aligned with customer demand and business objectives
• Execute regional booking plans and manage pipeline to forecast future business
• Build and develop a regional sales organization to achieve market coverage and growth targets
• Recommend strategies to expand market share and capture new markets
• Actively lead pursuit teams for strategic accounts
• Resolve customer disputes and identify opportunities for future growth
• Ensure consistent product and sales training for staff

Service Delivery:

• Provide overall leadership for Service Delivery and enabling processes
• Lead regional service managers to optimize resource deployment and ensure schedule attainment
• Manage customer relationships and resolve significant service-related issues
• Ensure compliance with quality and safety standards
• Oversee training for Field Service Engineers to enhance customer satisfaction
• Communicate cross-functionally to resolve issues and improve serviceability

Management:

• Develop and manage a high-performing sales and service organization
• Determine staffing and skill requirements and implement development plans
• Manage regional budgets and ensure compliance with statutory requirements

Your Qualifications:

• Bachelor’s degree in engineering or technical discipline; MBA preferred
• Minimum 15 years in Sales and/or Service Delivery, with at least 7 years in leadership roles
• Strong leadership skills and ability to manage managers
• Proven ability to hire, train, and develop top-performing teams
• Excellent communication, negotiation, and conflict resolution skills
• Strong computer skills and technical aptitude
• Willingness to travel 30–50%
• Strong presentation skills

What we offer:

• Full-time - permanent employment contract
• Company car with private use
• 25 days holiday plus bank holidays
• Above-average social benefits
• Matrix structure with pooled expertise and direct communication channels
• Exciting learning and development opportunities both in the UK and wider business
• Strong talent management and chance for career progression
• Cross-county activities and events to exchange expert knowledge
• Strong domestic and international Women, Young Professional and Pride Network