Job Overview iCIMS is seeking a Sr.

Director, GTM Systems to define and own the north-star vision and reference architecture for our GTM technology stack, ensuring alignment with company growth, segmentation, and data strategy.

In this role, you will establish standards and guardrails, make build-versus-buy decisions, and advise senior leadership on how systems enable operating model shifts.

You will shape the roles, skills, and resourcing needed to execute the roadmap, while personally driving the design and build of strategic, high-value initiatives.

Additionally, you will ensure secure, compliant, and scalable delivery across CRM, CPQ, CLM, Marketing Automation, Customer Success, Data, AI, and integration layers.

About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.

Our customers do amazing things:

design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.

As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent.

We’re passionate about helping companies build a diverse, winning workforce and about building our home team.

We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities Own Systems Vision and Architecture: Define a multi-year GTM blueprint with domain maps and capability roadmap across CRM, CPQ, CLM, MA, CS, data, AI, and integrations.

Publish north-star designs, deprecation paths, and consolidation plans to reduce tech debt and TCO.

Balance architecture leadership with hands-on contribution to strategic builds (e.g., next-gen CLM implementation, high-value integrations, AI/Agent pilots).

Set Standards and Guardrails: Establish design principles for data models, usage, integrations, identity, and admin rights.

Define non-functional requirements for security, privacy, resilience, observability, and performance.

Chair a cadenced architecture review and manage exceptions.

Lead Build vs.

Buy Decisions: Support vendor evaluations and proofs of concept.

Recommend commercial solutions or internal builds with clear ROI, risk, and time-to-value tradeoffs.

Guide contracting with IT and Procurement.

Advise Senior Leadership: Translate strategy into a sequenced, funded roadmap tied to measurable business outcomes.

Partner with ELT/SLT on pricing, channel, and PLG motions supported by systems.

Establish AI and Agent Guardrails: Develop standards for Agentforce and other agentic solutions, including human-in-the-loop design, access control, audit trails, logging, and kill-switch patterns.

Personally prototype and validate agent use cases before scaling, ensuring security and compliance.

Shape Org Design and Delivery Model: Define roles, skills, and onshore/offshore mix for GTM Systems.

Mentor Program Managers, Agent Architects, and Business Analysts.

Manage partner strategy for elastic capacity.

Oversee Platform Security and Compliance: Govern permissions hygiene, segregation of duties, and admin standards in partnership with Infosec and Compliance.

Ensure change control and audit readiness.

Enable Execution Without Overlap: Provide architectural sign-off and partner closely with Program Managers and Analysts, ensuring alignment to standards while staying directly engaged in high-complexity solutioning.

Qualifications 15+ years in enterprise or GTM systems, including experience leading architecture for B2B SaaS Deep Salesforce ecosystem expertise (Sales or Service Cloud, CPQ), with working knowledge of CLM, Marketing Automation, CS platforms, and data stacks (Snowflake or Big Query) Integration depth across Mule Soft, Boomi, Kafka, or equivalent API and event frameworks Strong data architecture background, including canonical modeling, MDM, metadata, lineage, and retention practices Proven record consolidating complex stacks, reducing TCO, and delivering measurable business outcomes

Experience: establishing AI and agent standards and operationalizing agentic workflows in enterprise settings Executive presence with crisp communication, financial acumen, and vendor management experience EEO Statement iCIMS is a place where everyone belongs.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer.

We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits We accept applications for this position on an ongoing basis until the position is filled.

Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $170,000-$200,000.00 annually.

Additional compensation for this role includes a bonus eligibility, which program is based on personal, department and/or company performance, where applicable.

Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data.

This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement.

Benefits and eligibility may vary by location, role, and tenure.

Learn more here:
https://careers.icims.com/benefits.

Own Systems Vision and Architecture: Define a multi-year GTM blueprint with domain maps and capability roadmap across CRM, CPQ, CLM, MA, CS, data, AI, and integrations.

Publish north-star designs, deprecation paths, and consolidation plans to reduce tech debt and TCO.

Balance architecture leadership with hands-on contribution to strategic builds (e.g., next-gen CLM implementation, high-value integrations, AI/Agent pilots).

Set Standards and Guardrails: Establish design principles for data models, usage, integrations, identity, and admin rights.

Define non-functional requirements for security, privacy, resilience, observability, and performance.

Chair a cadenced architecture review and manage exceptions.

Lead Build vs.

Buy Decisions: Support vendor evaluations and proofs of concept.

Recommend commercial solutions or internal builds with clear ROI, risk, and time-to-value tradeoffs.

Guide contracting with IT and Procurement.

Advise Senior Leadership: Translate strategy into a sequenced, funded roadmap tied to measurable business outcomes.

Partner with ELT/SLT on pricing, channel, and PLG motions supported by systems.

Establish AI and Agent Guardrails: Develop standards for Agentforce and other agentic solutions, including human-in-the-loop design, access control, audit trails, logging, and kill-switch patterns.

Personally prototype and validate agent use cases before scaling, ensuring security and compliance.

Shape Org Design and Delivery Model: Define roles, skills, and onshore/offshore mix for GTM Systems.

Mentor Program Managers, Agent Architects, and Business Analysts.

Manage partner strategy for elastic capacity.

Oversee Platform Security and Compliance: Govern permissions hygiene, segregation of duties, and admin standards in partnership with Infosec and Compliance.

Ensure change control and audit readiness.

Enable Execution Without Overlap: Provide architectural sign-off and partner closely with Program Managers and Analysts, ensuring alignment to standards while staying directly engaged in high-complexity solutioning.
15+ years in enterprise or GTM systems, including experience leading architecture for B2B SaaS Deep Salesforce ecosystem expertise (Sales or Service Cloud, CPQ), with working knowledge of CLM, Marketing Automation, CS platforms, and data stacks (Snowflake or Big Query) Integration depth across Mule Soft, Boomi, Kafka, or equivalent API and event frameworks Strong data architecture background, including canonical modeling, MDM, metadata, lineage, and retention practices Proven record consolidating complex stacks, reducing TCO, and delivering measurable business outcomes

Experience: establishing AI and agent standards and operationalizing agentic workflows in enterprise settings Executive presence with crisp communication, financial acumen, and vendor management experience