Jobs

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

IBM

Bangalore, India

On-site

Full-time

1mo ago

Benefits & Perks

•Team events and activities

•Parental leave

•Comprehensive health, dental, and vision insurance

•Competitive salary and equity package

•Generous paid time off and holidays

•Flexible work arrangements

•Parental Leave

•Healthcare

•Equity

•Flexible Hours

Required Skills

Python

React

JavaScript

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IBM

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

2 weeks ago• Bangalore, India
Viewed on February 1, 2026
Apply on company site

About Us

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

Size: 10000+ employees
Industry: Technology

View Company Profile:

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

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As Senior Service Associate
Compensation & Benefits, you are responsible for executing the policies within the compensation framework and processing employee benefits with a good understanding of client-specific policies. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing. You should be flexible to work in shifts.

Your primary responsibilities include:

Process employee benefits and claim applications either directly or via third-party vendors
Maintain Benefits and Compensation records of employees and update appropriate systems that support Benefits processes and compensation processes
Ensure the accuracy of benefits-related payments and deductions calculated in the payroll or any other payment system. This requires in-depth knowledge of company policies & other system interface
Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, and allowances to be granted to employees
Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
Ensure the accuracy of compensation-related payments and deductions calculated in the payroll or any other payment system.
Act as Tier 2 for issue resolution of compensation-related queries. Communicate or respond promptly to queries or to any changes to the Contact Center.
Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and tracking volume metrics

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Graduate/postgraduate in any stream (MBA HR is preferred)
Excellent communication skills in English both oral & written
3-5 years in handling Benefits & Administration and Compensation for any International IT / ITES Company
Has strong knowledge of Benefits & Compensation related processes & should have worked on SAP HRMS
Strong knowledge of MS Excel
Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
Effectively Works with Others
Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
High degree of numeracy skills with meticulous attention to details
Teamwork - the ability to work well within the team is key to this role

Preferred technical and professional experience

Ambitious individual who can work under their own direction towards agreed targets/goals.
Ability to work under tight timelines and have been part of change management initiatives.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Enhance technical skills by attending educational workshops, reviewing publications etc.

ABOUT BUSINESS UNIT:

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India Job ID: IBM-85288Employment Type: OTHERPosted: 2026-01-13T18:53:26Apply on company site

Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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