Introduction

Join IBM - Where Innovation Meets Customer Service

Are you passionate about technology and customer service? Do you want to be part of a global company that thrives on innovation and development? At IBM, we bring together people from diverse backgrounds to solve complex problems for businesses and organizations across the world - and now, we're looking for you to join our team!

Your role and responsibilities

We are currently seeking a Technical Support Specialist to join our Lenovo PC Support Center. In this role, you'll be part of a collaborative and dedicated team providing technical support to both consumer and corporate customers, as well as to our field technicians working onsite.

Your responsibilities will include:

• Troubleshooting hardware and software issues via phone and remote access.
• Diagnosing problems and providing solutions to customers and technicians.
• Ordering spare parts and delivering technical instructions.
• Ensuring a smooth and professional customer experience at every step.

Required education

None

Preferred education

Master's Degree

Required technical and professional expertise

We believe you're someone who:

• Has experience and knowledge of personal computers (hardware and software) - either through education, work experience, or personal interest.
• Prior experience of providing customer support
• Is flexible, proactive, and driven by problem-solving.
• Can identify opportunities to offer additional services that benefit the customer.
• Works well in a team and enjoys collaborating with others.
• Keeps up-to-date with the latest in technology and innovation.
• Speaks fluent Finnish and English.

Preferred technical and professional experience

To succeed in this role, you should also be:

• Service-minded - always putting the customer first.
• Stress-resistant - able to stay calm and organized under pressure.
• Responsible and self-motivated - comfortable taking initiative and ownership of your tasks.
• Responsive and adaptable - able to quickly understand and meet customer needs.

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.