Senior Order to Cash Analyst

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

About the Role

As Senior Order to Cash Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Key Competencies

Environment

• Ability to cope with different situations, different requirements, uncertainty and stress
• Ability to modify goals and directions when needed

Problem Solving

• Accurately accumulating information and its analysis
• Forecasting potential problems and planning
• Allowing for alternative, creative solutions and identifying most reasonable solutions

Communication

• Clear and concise in oral and written communication
• Attentive listening focused on understanding
• Adjusting the style of speech to the situation and to the audience
• Understanding and making use of accessible communication tools

Collaboration

• Effective cooperation with different units and teams inside and outside IBM
• Mutually respective and appreciating differences
• Building and strengthening relations
• Finding solutions favorable for both sides

Impact

• Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way
• Proactively expanding knowledge
• Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes

Responsibilities

Order Management

• Enter and process customer orders in the system
• Verify order details for accuracy (pricing, discounts, contract terms)
• Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required
• Coordinate with internal teams to ensure timely fulfillment
• Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation

Invoicing and Billing

• Assist in generating invoices based on completed orders
• Verify invoice accuracy and resolve basic discrepancies
• Ensure timely and accurate delivery of invoices to customers

Credit, Collections, Disputes and Deductions

• Monitor assigned client portfolio and follow up with customers for overdue invoices
• Assist in resolving disputes or payment issues
• Maintain records of customer transactions and payment status
• Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions
• Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.)
• Assist in reviewing customer credit limits and payment terms
• Flag potential credit risks to team lead or manager for issue resolution
• Maintain records of credit approvals and adjustments

Cash Application

• Download & post bank statements according to plan
• Apply customer payments against correct invoices on the customers' accounts
• Perform initial investigations for payment mismatches
• Resolve unapplied/unidentified payments
• Support bank reconciliation activities
• Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.)

Required Qualifications

• Bachelor's Degree

Preferred Qualifications

• Bachelor's Degree

Required Technical and Professional Expertise

• Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1-2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles
• Good understanding or working knowledge of general finance and various finance concepts and principles
• Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, Sales Force or any large-scale ERP system is an advantage
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness
• Intermediate knowledge and skills in MS Excel
• Excellent written, oral and interpersonal communication skills
• At least a year of accumulated experience in collection preferably, business to business collections (B2B)
• At least a year of accumulated experience in collections support (voice support) is required
• At least a year of accumulated experience in disputes management is required
• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines

About IBM Consulting

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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