Introduction
As a Healthcare Interoperability Consultant, you will help drive IBM's mission of transforming clinical data exchange across the healthcare ecosystem. You will work directly with provider and payer organizations to onboard EMRs, HIEs, validate clinical documents, and ensure seamless interoperability between disparate systems. Your expertise in HL7, CCDA, FHIR and healthcare data standards will enable accurate, reliable, and analytics-ready clinical information flow-powering downstream functions. Join IBM and make a meaningful impact in improving healthcare data quality, interoperability, and clinical outcomes across millions of members and providers.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities

• Lead the onboarding, integration, and validation of provider EMRs, HIEs and clinical document feeds into payer interoperability platforms.
• Validate and troubleshoot CCDA 2.1 documents and related interoperability transactions.
• Perform root cause analysis (RCA) and drive resolution of ingestion failures across CCDA and XML-based message flows.
• Ensure that clinical data delivered to payer systems is accurate, complete, and analytics-ready.
• Collaborate with payer integration and data engineering teams to ensure seamless end-to-end data flow.
• Review provider onboarding packages, test files, and metadata to ensure compliance with interoperability standards (CCDA 2.1).
• Support continuous improvement of interoperability pipelines, monitoring dashboards, and validation frameworks.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• Strong expertise in CCDA 2.1 structure, validation, and clinical document troubleshooting.
• Hands-on experience interpreting and validating XML/XSD, including template Id analysis, section/entry validation, and schema-level debugging.
• Solid understanding of healthcare vocabularies and code systems such as LOINC, SNOMED CT, Rx Norm, ICD-10, and their role in mapping clinical content.
• Experience with EMR/EHR integration workflows (Epic, Cerner, Allscripts, Meditech, etc.) and provider onboarding activities.
• Ability to analyze ingestion errors across interoperability ecosystems and deliver RCA, remediation plans, and quality checks.
• Working knowledge of FHIR API concepts (resources, profiles, JSON/XML) and its role in emerging clinical data exchange workflows (preferred).
• Familiarity with payer-side use cases and clinical data enrichment pipelines

Preferred technical and professional experience

• Experience working with integration engines (Cloverleaf, Rhapsody, Mirth), healthcare middleware, or interoperability microservices.
• Exposure to payer data models, Snowflake-based ingestion platforms, or quality-reporting systems (preferred).
• Knowledge of Agile delivery processes for healthcare data platforms.
• Experience participating in or supporting clinical data onboarding programs, EMPI matching workflows, or CCDA certification/compliance testing

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
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ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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