Introduction

The candidate will produce high-quality documentation that contributes to the overall success of our storage products.

Your Role and Responsibilities

• Develop online, customer-facing technical documentation and other educational content in English.
• Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing, and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.
• Work with Product Management, Development and Test teams to understand the IBM domain, products, and functionality, and develop excellent walk-through guides and product and feature documents.
• Collaborate with other senior technical writers to iterate on and improve team processes.
• Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed and incorporate that information into appropriate documentation.
• Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
• Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.

Required Education

• Bachelor's Degree

Preferred Education

• Master's Degree

Required Technical and Professional Expertise

• Strong English language communication skills (written and verbal)
• Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.
• Foundational understanding of UX design and research.
• Proficiency with Microsoft Office products and Adobe Acrobat.
• Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
• Experience and familiarity with Topic writing styles and approaches
• Experience with content management databases
• Experience in creating diagrams and graphics

Preferred Technical and Professional Experience

• Master's degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
• Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
• Excellent teaming skills for collaboration across multiple development teams
• Strong analytical problem determination/solving skills
• Experience writing content for complex systems.
• Experience of using Adobe Experience Manager. It would be a plus point.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details

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