Introduction
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your role and responsibilities

• Prepare monthly cash collection forecast

• Work with client in setting monthly collection targets

• Define prioritization tactics of the team

• Monitor daily performance of the team against target

• Represent the team in client or interlock meetings

• Manage stakeholders' requirements or expectations

Assist the Operations Manager in ensuring:

a. Continuous improvement plans are in place
b.

Compliance with SLA's and Key Measurement targets:

c. Business controls are in place
d. BCP readiness
e. Seat Utilization target is met
f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business

• Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end.
• Review and approve Desktop procedure (DTP)

Back-up resource for the OTC Collections and Cash App Practitioners

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.

• Must possess a strong leadership ability and organizational commitment

• Adept in using at least MS Excel, MS Word, and MS PowerPoint.

• Highly organized, analytical, results-oriented and is keen on details.

• Has high level of maturity and sense of responsibility

• Has the ability to collaborate with others

• Highly motivated and proactive and unquestionable integrity

ABOUT BUSINESS UNIT:

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.