Introduction

• The Senior Accounts Receivable Analyst
• Collections is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio

Your role and responsibilities

Responding to external and internal customer requests via phone and email in a fast-paced, highly complex environment

• Independently collect past due invoices by contacting customers via phone, email or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log
• Cash Application of payments to customer's accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
• Preparation of weekly aging report and prioritize accounts based on overdue status
• Account review for credit releases
• Negotiate payment plans
• Train new team members on daily tasks

Required education

Associate's Degree/College Diploma

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

• Professional/commercial collection experience
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excellent verbal and written communication skills required.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT:

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.