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Quality & Escalations Engineer

IBM

Quality & Escalations Engineer

IBM

Krakow, Poland

·

On-site

·

Full-time

·

1mo ago

Benefits & Perks

401(k) matching

Parental leave

Generous paid time off and holidays

Professional development budget

Parental Leave

Learning

Required Skills

React

Python

Node.js

About Us

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

Size: 10000+ employees
Industry: Technology

View Company Profile

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

Software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

This opportunity is for a new product suite, WATSONX, that IBM brought to the market in 2024. We are looking for seasoned professionals who are passionate about Data, AI and ML.

Your primary responsibilities include:

  • Test, automate, and deliver software supporting and enhancing one of IBM's most successful enterprise-level cloud solutions.
  • The ideal candidate will have a passion for testing new features, writing and running automation, creating testplans, and exercising software development and Agile methodologies in a continuous delivery environment.
  • The successful candidate will have a passion for building high-quality, innovative and fully fledged testplans and automation to ensure that released software is the utmost of quality.
  • The candidate will participate in requirements gathering, sprint planning, design and technical review to support overall achievement of business objectives
  • The candidate will also participate in project management and escalations management activities to help development teams triage and sort out escalations.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

  • Prior software testing experience
  • Prior software testplan creation experience
  • Prior automation experience for cloud software
  • Experience managing small projects
  • Familiarity with microservices, Docker, Kubernetes or other cloud technologies
  • Familiarity with REST API concepts
  • Familiarity with continuous integration and deployment automation tools (CI/CD)
  • Experience writing end-to-end tests using frameworks like Intern, Selenium

Preferred technical and professional experience

  • Cloud-first product testing experience

  • Cross-browser quirks and compatibility testing

  • Familiarity with multidimensional databases and OLAP concepts

  • Experience using build, deployment and development tools like Git, Travis, Jenkins, Yarn/NPM, Webpack/Gulp

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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Are you ready to be an IBMer?ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Krakow, Poland

Job ID: IBM-75752

Employment Type: OTHER

Posted: 2025-12-12T19:02:22
Apply on company site

Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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About IBM

IBM

IBM

Public

An IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.

10,001+

Employees

Armonk

Headquarters

Reviews

3.6

15 reviews

Work Life Balance

3.0

Compensation

2.5

Culture

2.0

Career

2.5

Management

2.0

25%

Recommend to a Friend

Pros

AI integration and innovation opportunities

International presence and scale

Entry-level hiring expansion planned

Cons

Frequent layoffs and job instability

Age discrimination concerns in layoffs

Lack of active work on some AI teams

Salary Ranges

4 data points

L3

L4

L5

L6

L7

L3 ·

0 reports

$127,855

total / year

Base

-

Stock

-

Bonus

-

$108,676

$147,034

Interview Experience

9 interviews

Difficulty

2.1

/ 5

Duration

14-28 weeks

Offer Rate

11%

Experience

Positive 0%

Neutral 89%

Negative 11%

Interview Process

1

Application Review

2

Online Assessment

3

Recruiter Screen

4

Technical Interview

5

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience