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IBM

Hashi Corp Senior Support Engineer (Secure)

3 weeks ago• Melbourne, Australia
Viewed on February 1, 2026
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About Us

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

• Size: 10000+ employees
• Industry: Technology

View Company Profile:

Introduction

We are looking for an experienced customer-facing engineering professional to join its Secure Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on Hashi Corp's fast-growing business within the Asia Pacific and Japan (APJ) region. This highly visible position will be an integral part of the Hashi Corp support engineering team. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, constant learning, and iteration. You are a self-motivated, tactful, detail-oriented person with an insatiable desire to learn new technology and an eye for automation, customer experience, process improvement, and efficient problem-solving.

Your role and responsibilities

Reporting to the Manager, Support Engineering, the Senior Support Engineer will be a key member of the Hashicorp Global Support organisation and advocate for customer satisfaction and success. The Senior Support Engineer will troubleshoot complex issues related to Hashi Corp Secure products (Vault and Boundary) and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. The Senior Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and Hashi Corp engineering. When possible, the Senior Support Engineer will update and improve product documentation, guide feature development, and build tools to make the support team more successful. This position is generally remote, with one day a week in the office to collaborate with the regional support team and involves collaborating with a global remote team.

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By signing up, you agree to our In this role you can expect to:

• Reproduce and debug customer issues by building or using existing test environments and tools.
• Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance.
• Solve incoming technical support requests within SLA, including high-severity urgent cases.
• Continuously increase knowledge and help train the team on 3rd party technologies that integrate with the Secure products and on new features.
• Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings.
• Collaborate with account managers to schedule, coordinate, and lead customer debugging calls.
• Document and record all activity with customers in accordance to both internal and external security standards.
• Contribute to product documentation, customer knowledge base, and best practices guides.
• Continuously improve process and tools in collaboration with the team •
• Periodic on-call rotation for production-down issues.
• Provide technical support to a diverse range of customers globally and within the APJ region, such as Australia, New Zealand, Singapore, India and Japan.
• With a focus on our Japan region, you will provide Japanese language capabilities to our Japan customer base and field teams.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• A minimum 6+ years of Support Engineering experience (or comparable customer-facing technical role), preferably for mission-critical software.
• Fluency in both English and Japanese.
• Experience in DevOps Engineering, Software Engineering, and/or System Administration experience.
• Experience with Vault & other Hashi Corp tools is a plus.
• Experience in troubleshooting and resolving urgent, high-visibility technical problems.
• Experience in communicating clearly and effectively, both verbally and in writing.
• Experience in working with Enterprise customers and advocating for customer experience.
• Experience with major cloud platforms, distributed systems, microservices architecture, and containers.
• Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python).
• The ability to read complex code for troubleshooting and familiarity with Github.
• Experience with REST APIs and command line tools.
• Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly.
• Excellent problem solving, analytical, and troubleshooting skills.
• Bachelor's degree in Computer Science or equivalent professional experience.

ABOUT BUSINESS UNIT:

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Melbourne, Australia Job ID: IBM-59171Employment Type: OTHERPosted: 2026-01-07T18:48:28Apply on company site

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