The Strategic Accounts team at Hub Spot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.

As a Lead Contract Manager at Hub Spot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.

This role can be @office @flex or @home work preferences in the US.

In this role, you’ll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.

• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.

• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.

• Establish cooperative working relationships with customers.

• Lead forecasting discussions and pipeline reviews with internal colleagues.

• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.

• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.

• Improve forecast accuracy and consistency

• Work with senior internal and external stakeholders

• Develop your understanding of SaaS economics

• Deliver best in class service to our upmarket customers (200+ employees)

• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

We are looking for people who:

• Have 5+ years of experience working in contract or renewal management (or in a similar role)

• Experience in working with Legal teams to manage complex contract specifications

• Experience working with large organizations (200+ employees)

• Are passionate about creating a great customer experience

• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics

• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.

• Work autonomously and strategically

• Solve problems with curiosity and creativity

• Seek to understand multiple perspectives in a situation

• Have growth driven negotiation skills

• Show clear communication skills with the ability to effectively lead a phone conversation

• Possess prioritization and organizational skills with attention to detail

• Embrace a dynamic and motivating environment

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$115,400—$184,600 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.