Staff UX Researcher, Platform

Join Hub Spot’s Platform UX Team: Design at Scale

At Hub Spot, our Product Platform Design & Research team sits at the heart of the Smart CRM. We’re responsible for the core CRM, reporting, navigation, and platform experiences that connect the right users to the right data at the right time—inside Hub Spot and across our customers’ go-to-market teams.

Our vision is to deliver a product where businesses focus on outcomes, not on how the system works. In practice, that means building an easy, fast, and unified customer platform: a CRM that feels consumer‑grade, moves as quickly as users do, and quietly handles the complexity of data, permissions, and AI under the hood.

For user research, this space is both broad and deep. You might help modernize the Customer Profile from a static record into a dynamic surface that adapts to each person’s role and goals; refine information architecture so customers can discover value without needing to understand our org chart; or shape reporting and data visualization so teams can move from “what happened?” to “why did it happen, and what should we do next?”—often powered by AI.

The work you do here doesn’t just polish isolated screens; it reshapes the foundation of how teams run their business in Hub Spot—and how every other product line at Hub Spot builds on top of that foundation.

What’s UX Research like at Hub Spot?

• You will be part of a community of approximately 40 UX researchers

• UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible, in order to gather the greatest insights to impact our customers

• You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.

What You’ll Do

• Inform and execute against UX research roadmaps for a core product and experience, addressing aspects of software.

• Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations, and conversations to build consensus and persuade action based on findings.

• Contribute to the creation of customer experience tools and frameworks (archetypes, journey maps, UX benchmarks).

• Collaborate with other researchers across Hubspot to raise the bar for research and align on best practices.

• Collaborate with product teams to translate research insights into actionable improvements to the user experience.

• Show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.

• Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, and conversations.

What You’ll Bring To Hub Spot

• Deep knowledge of mixed research methods and the ability to apply research methods appropriate to the questions at hand and adapt methods as needed to align organization and product needs.

• Ability to shape research strategy using survey and behavioral data, design experiments that answer high-impact product questions, and translate complex quantitative findings into clear narratives that influence senior stakeholders and drive confident decision-making.

• Advanced statistical analysis and technical execution - experience conducting rigorous statistical analyses using tools like Python or R, applying methods such as regression, hypothesis testing, and experimental design, and ensuring data quality, validity, and reproducibility across large or complex datasets.

• Emotional resilience and self-organization - since we work in fast-paced environments where you can pave the way through ambiguity.

• Ability to work with and influence partners to explore ambiguous spaces and create meaningful and usable solutions.

• Business expertise: ability to understand business drivers and provide research consultation.

• Entrepreneurial and curious mindset, strong communication and interpersonal skills.

• Strong facilitation skills

• Hubspot’s culture gives us the opportunity to work with small autonomous teams so there is a need of alignment both async and through group meetings.

• Demonstrate experience in delivering successful, intuitive products

• Thrive when collaborating on strategy and vision with partners, leaders, and teams

• Can balance scope, speed, and quality to reach outcomes

• Understand how your projects align with and advance a company-wide strategy

• Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right

• Share our HEART values and practice growth mindset

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$210,000—$336,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.