POS-22579

The Fin Tech Usage-based Billing (UBB) team is building Hub Spot's usage metering and billing system to let customers pay for their Hub Spot access based on feature usage. This gives them flexibility, cost predictability, and control over their spend, which helps them maximize how they grow with Hub Spot. UBB represents a fundamental evolution in Hub Spot’s monetization strategy, moving from traditional subscription models to dynamic pricing that scales with customer success. As the Product Manager of Customer Usage and Insight, you will lead the strategy and execution of the customer-facing experience that makes usage-based billing transparent, predictable, and valuable. Your focus will be ensuring customers have real-time visibility into their usage patterns, spending trajectory, and growth opportunities through intuitive dashboards, proactive alerts, and actionable insights that help them optimize their Hub Spot investment. You will partner with a technical lead, several engineers, and UX partners, while collaborating closely with our Pricing Strategy team and go-to-market teams like Customer Success, Finance, and Legal to deliver experiences that drive both customer satisfaction and revenue growth.

In this role you’ll get to:

• Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically

• Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company

• Guide new product ideas from initial concept all the way through launch

• Understand our customers and their journey through the product by engaging with them directly and often

• Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across Hub Spot to make solutions that help our customers grow

We are looking for people who have:

• Experience launching products successfully to customers

• A multidisciplinary approach to thinking, combining market, business and technical insights to identify opportunities and weigh tradeoffs

• The ability to articulate product vision to a variety of audiences

• A deep respect for the expertise and insights of their collaborators, including engineering, design, UX research, analytics, and others

• A drive to understand customer needs deeply and truly solving for their problems

• Excellent communication, influencing, and interpersonal problem-solving skills

• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow

• A desire to understand how Hub Spot products work

• The ability to make decisions, test assumptions, and iterate - often without perfect information

• Demonstrated ability to adapt in an innovative and fast-paced environment

• An understanding of the competitive software space

• Are based in East Coast Time Zone

As a member of the Product Management org at Hub Spot you’ll:

• Join a product-led culture that truly puts the customer first

• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators

• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use

• Use your voice, share your perspective, and have a real impact based on your point of view

• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths

• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.

Read more about our shared product principles here.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$144,000—$216,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.