As a Lead Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with Hub Spot. Hub Spot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up Hub Spot’s growing enterprise team.

In this role, you’ll get to:

Recommend the right implementation approach and ongoing services for Hub Spot's complex upmarket customers, to lead the customer to long term success with Hub Spot:

• Diagnose customer need based on business objectives and technical requirements

• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs

• Work directly with the customer or partner to define resource needs

• Establish clear milestones, project plans, and timelines for execution

• Present plans to the customer's Executive team

• Influence customer purchase decisions by driving urgency and certainty in recommended solutions

• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.

Build relationships with accredited Solutions Partners to:

• Enhance quality of recommendations

• Contribute to partner development by providing feedback directly and through PDMs

• Enhance effectiveness of partner accreditations

• Provide advice and recommendations for Hub Spot best practices, business process, deployment planning, and change management to Hub Spot prospects

We are looking for people who:

• Have a customer first mindset and a consultative approach to problem solving

• Have deep implementation/ onboarding expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers

• Have experience helping customers drive organizational change

• Have experience driving value conversations to executive teams

• Have excellent oral and written communication skills

• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision

• Have a strategic mindset and can help customers with their long-term planning, recommending additional Hub Spot products and services that will help them grow

• Are very detailed-oriented and have strong project management skills

• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

What are the benefits?

• Stock units - so that you can share in Hub Spot’s future success

• World class new hire training and onboarding

• An education allowance up to USD**$5,000** per annum

• Flexible Time Off Policy + a week of rest!

• Private health insurance allowance

• Paid 4 week sabbatical after 5 years with Hub Spot

• Opportunity to work with amazing colleagues who embody Hub Spot’s HEART core values

• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks

• Check out the Hub Spot Website* to see all our wonderful Benefits*

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.