Hub Spot’s Business Systems organization powers how Hub Spot runs — supporting our People, Legal, Finance teams, our internal platforms, and the company-wide adoption of AI tools like ChatGPT, Claude, Gemini, and Glean.

We’re hiring a Manager, Internal AI Enablement & Agentic Systems to lead a team of technical Business Systems Analysts who are redefining how Hub Spot works through agentic AI. Your team will be the internal experts and owners of enterprise AI tools — responsible for ideation, rapid prototyping, solution design, and hands-on implementation of low-code agents and workflows that materially improve how Hub Spotters operate.

This is a builder-leader role for a manager who can connect business processes to frontier AI capabilities, get hands-on with prototypes, and develop a team capable of scaling AI impact across the company.

What You’ll Do

Lead a high-impact team of technical BSAs

• Manage, mentor, and grow a team that blends process discovery, systems thinking, and hands-on AI prototyping.

• Drive clarity, focus, and accountability around enterprise AI enablement.

Own Hub Spot’s enterprise-wide AI tools

• Serve as the product owner for internal AI platforms (ChatGPT, Claude, Glean, and more).

• Define access models, usage guidelines, and best practices.

• Monitor tool effectiveness, adoption, UX, and emerging features to inform strategy.

Design and deliver agentic AI solutions

• Work with business stakeholders to map workflows, identify opportunities, and design AI-powered assistants, copilots, retrieval systems, and automation.

• Prototype early versions yourself or with your team to validate value quickly.

• Own delivery of reliable, secure, scalable AI tools using low-code/agent frameworks.

Drive enterprise-wide AI enablement

• Democratize AI usage across departments through training, documentation, and internal GTM motions.

• Build feedback loops to continuously improve tools based on real user needs.

• Evangelize safe, effective AI usage across Hub Spot.

Your Responsibilities

• Lead hands-on discovery to understand business workflows and identify AI leverage points.

• Architect and deliver AI-enabled systems that are simple, reliable, and intuitive.

• Balance rapid iteration with secure and responsible AI implementations.

• Establish frameworks for evaluating AI opportunities and measuring impact.

• Build an operating model for how Hub Spot uses AI internally—access, governance, usage, integrations, and performance.

• Create a high-trust, high-autonomy environment where BSAs can deliver their best work.

What You’ll Bring

• Experience managing and developing technical BSAs, consulting teams, or hybrid product/operations teams.

• Demonstrated ability to design business processes and translate them into technical requirements and working systems.

• Hands-on experience building low-code or agentic AI solutions (e.g., GPT actions/agents, n8n, Glean workflows, Zapier/Workato, copilot builders).

• Strong understanding of modern LLM ecosystems (GPT, Claude, Gemini, Llama, etc.).

• Proven ability to prototype quickly, validate assumptions, and iterate based on feedback.

• Excellent system thinking and problem-solving skills; ability to simplify complexity.

• Strong stakeholder management and communication skills; comfort leading through ambiguity.

• A passion for turning emerging AI capabilities into high-utility, real-world internal tools.

What Success Looks Like

• Your team consistently partners with function specific teams to help them develop AI agents and automations that Hub Spotters love — and adopt.
  AI becomes a natural part of daily workflows across People, Legal, Finance, and beyond.

• Clear, measurable improvements in speed, quality, and employee experience.

• A robust, scalable governance model that enables rapid experimentation without sacrificing safety.

• A motivated team known for high trust, high output, and technical excellence.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$138,500—$221,600 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.