Role Summary

Our mission at Hub Spot is to help millions of organizations grow better.

Commerce Hub powers the future of B2B billing and payments, helping SMBs quote, bill, and get paid — all within a connected CRM experience. Within Commerce Hub, the Merchant Services team builds the infrastructure that keeps customers active, compliant, and in control from the moment they go live.

As a Senior Product Manager I, Merchant Services, you will own and evolve a core product area within our merchant experience. You’ll define and deliver a resilient, self-serve account management experience that balances automation, risk, and speed — ensuring customers have timely access to cash flow and simple reconciliation with their accounting systems.

What You’ll Do

• Own the product strategy and roadmap for a defined area of the merchant account management experience

• Drive improvements to onboarding, payouts, and reconciliation workflows to reduce friction and increase customer confidence

• Partner with Finance, Payment Operations, Risk, and Engineering to deliver secure and compliant payment experiences

• Translate customer needs — particularly those of Rev Ops and Finance leaders — into clear product requirements and prioritized initiatives

• Guide new product ideas from discovery through launch, ensuring strong execution and measurable impact

• Use qualitative research and quantitative data to identify opportunities, validate hypotheses, and inform decision-making

• Define success metrics for your product area and monitor performance to drive continuous improvement

• Collaborate within the Product Triad (Engineering + UX) to ship high-quality, customer-first solutions

What You’ll Bring

Required Qualifications

• Experience managing and launching B2B or B2B2C SaaS products

• Strong understanding of online payment processing and payout reconciliation workflows

• Familiarity with embedded finance tools and payment platform integrations

• Experience working with risk signals, fraud mitigation concepts, or underwriting workflows

• Ability to balance business goals, technical constraints, and customer needs when making product decisions

• Strong collaboration skills with Engineering, Design, Analytics, and cross-functional stakeholders

• Experience using data to inform product decisions and measure impact

• Excellent communication and stakeholder management skills

Nice-to-Have Qualifications

• Experience scaling merchant onboarding or self-serve financial workflows

• Exposure to global payments or international compliance considerations

• Experience integrating third-party financing or payment vendors

• Background working closely with Rev Ops or Finance leaders in SMB environments

Where You’ll Work

• Location: United States

• Work location preference eligibility: Remote / Hybrid / Onsite

• Travel/Shift: Minimal travel expected

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$158,100—$253,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.