• Develop a clear understanding of assigned contract base

• Develop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT)

• Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA’s

• Maintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal process

• Update opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestone

• Provides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole Lead

• Escalate issues in a timely manner to Service Contract Support Pole Lead, which may delay renewal process – do not wait for next MOS call

• Maintains good knowledge of the renewal process SOP and Work Instructions

• Ensures that a renewal opportunity exists and is linked to any renewal case/PSC in progress and is also linked to the service contract in CRM

• Identifies scope for renewal of designated service contract base and works with Service Operations Leader to validate that scope during weekly MOS with SOL

• Ensure renewal case is created for each active renewal entitlement in CRM

• Prices scope accurately and obtains proposals from other depts (Cyber, HCP, Third Party), when needed for inclusion in pricing tool

• Ensure pricing matches between pricing tool and PSC

• Obtains financial approval for all renewals before issuing the proposal to Service Operations Leader

• Creates accurate proposal and/or other documentation for the Service Operations Leader

• When customer PO is received, check details on PO vs Pricing tools and proposal, including sold-to party, payment terms, invoicing frequency

• Create accurate and complete booking package to handover renewal for financial booking in CRM and ERP and follow on activities (critical spare parts setup, third vendor purchase orders, SOFs and any other special instructions.)

• Continuously learns renewal process, pricing tools and CRM to identify possible improvement areas within the renewal process/tools

• Create and issue Welcome Packet to SOL within 7 days of contract booking (excluding exceptions)

• Takes part in tools Dev and UAT when needed, to support enhancements and to continuously learn new functionality

• Cover absences for CSS colleagues as and when needed, to keep renewals moving forward

• Ensure in progress work is handed over to CSS backup when having planned leave

• Be involved with the training of new employees, including ‘buddy’ system for support with live renewals

• Agree deadlines for tasks/actions required by other stakeholders and keep track of those actions/deadlines/owners via CRM or RAIL

• Continually develop own knowledge and skills to support current role and career path

• Ensure any changes made to VRW asset list during booking, must be communicated back to the Asset Support Team, to ensure correct data alignment

• Contact Service Contract Pole Lead as first point of contact on any issues or questions

• Proactively drive own IDP, goals and KPIs to meet targets

• Hold quarterly meetings with Direct Manager to drive own Individual Development Plan

• Use dashboard available in SF and Power BI to drive renewal tasks to on time completion

• Drive CSS pricing with SOL, so that local pricing is not used, excluding agreed countries.

YOU MUST HAVE

• Bachelors Degree or Equivalent
• Administrative or technical
• 2-3 years of experience with process controls/pricing-proposal environment
• Excellent working knowledge of Word and Excel
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)
• Basic knowledge of pricing of contract service agreements
• Advance English level

WE VALUE

• Able to forge strong internal business relationships and deliver on commitments.
• 2 years minimal of experience in Honeywell LSS organization (Preferred, not required)
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.
• Demonstrates a high level of planning & organisation skills daily.
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
• Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
• Ability to work within a remote team and support each other when needed
• Daily demonstration of the Honeywell Behaviours.