Skills Required/Sought

• Excellent conflict management skills
• Excellent English oral and written communications skills
• Attention to detail
• Ability to deal tactfully, confidentially, and ethically with both internal & external customers
• Process orientated with excellent problem-solving skills
• Strong technical and analytical skills
• Microsoft excel working knowledge – pivot tables, graphs, formulas
• Ability to multi-task at different levels
• Team Player

Experience / Qualifications

• Degree in finance, accounting, or related discipline
• Strong problem solving, interpersonal, and financial analysis skills
• Basic understanding of the importance of process oriented & metric driven operations/functions

The responsibilities of the C2C Collections Specialist

• Achieve collection targets

• Prepare and coordinate weekly/monthly forecasting process

• Facilitate / Assist or participate in cross functional reviews

• Cash Calls

• Assist with timely resolution of unapplied (UAC) / unidentified cash cases

• Ensure payment receipts are allocated correctly

• Control Past Due AR level & AFDA (>180days) within targets

• Credit Control

• Resolve disputes / delays / other issues by cross-functional co-ordination

• Reconcile AR invoices with customers each month to ensure minimal past due

• Review & release of daily sales orders on hold in SAP

• Timely escalate collection issues and find mitigation

• Timely communication to customers on credit holds

• Identify high risk accounts & take appropriate actions to achieve related targets

• Identify and recommend 3rd party collection agency and legal matters.

• Keep updated on industry trends & movements

• Timely and accurate updating of HRC (AR collection tool)

• Management reporting

• Assist with submissions for relevant LOB cash reviews at local and global level

• Address adhoc queries and provide the required information

• Review delinquent accounts on regular basis to determine root cause and report opportunity for improvement

• Executives connect with key customers and 2nd level escalation point

• Maintain communication with key internal customer’s

• Act as an escalation level to influence collections

• Build relationship with relevant business partners to ensure smooth co operation between C2C and the business

• Personally visit the largest customers to continue relations and improve payment habits

• Support C2C Leaders

• Credit control activities

• Digitisation / process improvement initiatives

• Month end closing activities

• Assist with External & Internal audit queries

• Assist with internal training course on C2C policies and process

Key Success Factors

• Exceptional service to the business
• Deliver process changes within the set timeframes
• Strong financial controls