As a Sr Customer Support Management Manager, you will be responsible for leading and managing customer experience programs, ensuring that our customers have a seamless and positive experience throughout their engagement with us. Your role will involve developing and executing strategies that enhance customer satisfaction, drive operational excellence, and foster long-term relationships. By effectively managing customer experience initiatives at a senior level, you will contribute to customer loyalty, retention, and overall business growth.

You’ll work out of our Aguadilla, PR location on a **Hybrid **work schedule.

In this role, you will impact customer engagement, program management, operational efficiency, and business development. At Honeywell, our leaders play a critical role in shaping the customer journey and ensuring that our solutions meet and exceed customer expectations.

YOU MUST HAVE

• 6 years of proven experience in customer experience program management or a similar role.
• Strong leadership and program management skills.
• Expertise in customer experience methodologies and best practices.
• Experience in utilizing customer feedback tools and technologies to drive improvements.
• Ability to build and maintain strong relationships with customers and internal stakeholders.

WE VALUE

• Bachelor's degree in Business Administration or a related field.
• Master's degree in a relevant discipline is preferred.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for enhancing customer experiences and driving satisfaction.

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BENEFITS​

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: BENEFITS AT HONEYWELL

POSTING TIMELINE

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

EXPORT COMPLIANCE

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit click here.

KEY RESPONSIBILITIES:

• Lead and manage customer experience programs to ensure exceptional service delivery and customer satisfaction.
• Develop and implement strategies to enhance customer engagement and streamline processes.
• Collaborate with cross-functional teams to drive continuous improvement in customer experience initiatives.