The purpose of this position is:

• To provide operational management to the service business for HK, Macau and Taiwan. This role plays a considerable

part in strategic direction setting and leadership of the HBS service business

• Manage Service business unit operation
• Provide the leadership necessary to ensure that the service department meets customer needs, support sales, and

achieves business financial objectives

• Work closely with management for the implementation of SBU plans & strategies and company wide initiatives to

maximise customer satisfaction and company goodwill

Requirements:

• Minimum 10 years project / maintenance service experience for Degree holder
• Proven track record in managing and supervising a medium size team in the related field of job related activities and people management
• Proven track record on project management with minimum 7 years experience
• Board knowledge on Honeywell systems/products or similar in the industry
• Board knowledge on government regulations on building controls

Key Areas of Responsibility:

• Meeting monthly, quarterly and annual financial targets
• Performance management, career and succession planning for all service employees
• Business improvement, achieving aggressive productivity targets
• Account management of defined key accounts
• Accurate planning and forecasting of business performance
• Act as spokesperson and figurehead in order to promote Honeywell’s service name and capability
• Aggressively deploy growth initiatives
• Customer relationship management processes and increasing customer satisfaction levels
• Understanding customer related critical to quality measures and then driving business improvement through improving
  these measures
• Manage and ultimately be responsible for the department profit and loss and the AOP
• Take overall financial control and accountability of the department to agreed plan figures
• Be overall responsible and accountable for the services and projects delivery to the required quality, schedule and
  budget
• Manage risks and report to management on the project progress, risks and issues on a regular basis
• Ensure ISO procedures are followed for all services and projects activities and support the update of ISO procedures
• Identify and pursue in conjunction with the account manager on any further business opportunities proactively
• Support the account managers for any pre-sales activities proactively
• Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
• Effectively meet customers’ needs, build and manage productive customer relationships and take responsibility for
  customer satisfaction.
• Actively contribute to continuous improvement in business processes, practices and systems
• Take lead in identifying and achieving productivity improvement opportunities and targets
• Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
• Ensuring effective management of self and team’s work load and team resources
• Build a high performance and high morale team and manage the team effectiveness, to maximize the teams
  performance to achieve the goals and objectives
• Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning
  relevant development activities
• Establish and maintain high standards of performance for self, direct reports and others
• Performance management, team management and talent development
• Recognize high performers through reward and recognition on a timely base
• Resolve employee conflict effectively and timely
• Deploy the project Safety Plan and EH&S responsibilities to the team
• Report near misses, incidents and other opportunities for improvement
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures