Marine Field Technical Senior Specialist

The Field Technical Senior Specialist at Honda is responsible for providing technical service support, education, and problem resolution to marine dealers, directly impacting customer satisfaction. Key duties include delivering technical product information, conducting technical training, supporting Techline activities, and serving as a primary liaison between Honda and dealers. The role requires at least three years of technical experience and two years in management within the marine or related industry. Candidates should possess strong technical knowledge of marine engines, drive lines, rigging, and diagnostic repair, as well as excellent interpersonal and communication skills. A college education in business or an industrial field is preferred, along with vocational or marine technical training. Familiarity with automotive and marine precision measuring equipment and Microsoft Office is also required.

The Field Technical Senior Specialist at Honda plays a pivotal role in delivering technical service support, education, and problem resolution directly to marine dealers, directly impacting retail customer satisfaction. This position involves travelling to new and existing dealers to guide service efforts, educate personnel on Honda Marine operations, and resolve customer relations issues. The role requires a strong work ethic, continuous improvement values, and a commitment to innovation. Honda offers a competitive base salary, paid overtime, regional bonuses, industry-leading benefits, paid time off, 401K with company match, relocation assistance, career growth opportunities, education reimbursement, and various wellbeing and support programmes.

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Deliver technical service support, education, and problem resolution directly to marine dealers to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance dealer service efforts. Visit new marine dealers to build understanding of Honda Marine operations in all product support phases and clarify dealer responsibilities to Honda Marine and the mutual customer. Educate dealership personnel in all service-related departments on Honda Marine policies, procedures, general operations, and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information about Honda product performance to help improve future products. Serve as the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.

Key Accountabilities

• Provide customer support for dealers and retail customers
• Provide field technical product information
• Provide technical training information and motivation
• Complete special projects as assigned
• Support Techline call duties on a scheduled basis

Qualifications, Experience, and Skills

MINIMUM EDUCATIONAL QUALIFICATIONS:

• College education in business or an industrial field preferred, or equivalent experience in a related technical field
• Vocational or marine technical training education is desirable

MINIMUM EXPERIENCE

• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience

OTHER JOB-SPECIFIC SKILLS

• Good working knowledge of the marine industry and marine industry products
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair
• Strong ability to work with people and resolve complex issues
• Strong interpersonal communication skills with internal and external personnel at any level
• Strong negotiation and motivation skills
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations

What differentiates Honda and make us an employer of choice?Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities:

• Responsible for delivering technical service support, education, and problem resolution directly to marine dealers.
• Travel to marine dealers to serve as a guide to enhance dealer service efforts.
• Visit new marine dealers to build understanding of Honda Marine operations in all product support phases and clarify dealer responsibilities to Honda Marine and the mutual customer.
• Educate dealership personnel in all service-related departments on Honda Marine policies, procedures, general operations, and product technical items.
• Support Marine Techline activities on a scheduled basis.
• Retrieve marketplace information about Honda product performance to help improve future products.
• Serve as the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.

Skills:

• Good working knowledge of the marine industry and marine industry products is required.
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair is essential.
• Strong ability to work with people and resolve complex issues is necessary.
• Strong interpersonal communication skills with internal and external personnel at any level are required.
• Strong negotiation and motivation skills are important.
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment is needed.
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations is required.
• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience, are required.

Education:

• College education in business or an industrial field preferred, or equivalent experience in a related technical field.
• Vocational or marine technical training education is desirable.