District Parts & Service Senior Specialist

The District Parts & Service Senior Specialist at American Honda Motor Co. is responsible for supporting Honda/Acura dealerships in Kentucky, covering the territory from Hoffman Estates, IL. The role focuses on achieving customer satisfaction, reducing oil change service times, and supporting dealership training and mentoring. Candidates must have a bachelor’s degree in business, marketing, automotive technology, or equivalent, and 3-5 years of auto parts and service wholesale or retail experience. The position requires willingness to relocate to Kentucky and offers a virtual workstyle. Preferred qualifications include experience in automotive service wholesale or retail and knowledge of OEM warranty policies. The role is part-time, with an average of 10-11 dealers covered. The District Parts & Service Senior Specialist at American Honda Motor Co., Inc. serves as the primary liaison between the company and Honda/Acura dealerships, focusing on supporting dealer operations and driving key performance objectives. This role is responsible for identifying and addressing gaps between company objectives and dealership performance, ensuring customer satisfaction, and supporting the implementation of service initiatives. The position involves mentoring, participating in Honda/Acura programmes, and contributing to the development and execution of action plans. Compensation includes a competitive base salary, regional bonus, industry-leading benefits, paid time off, 401K with company match, relocation assistance, and various employee support programmes.

Legal Entity:

American Honda Motor Co., Inc.
Business Unit:

BU Parts Service & Technical:

Department:

DEP National P&S Field:

Division:

DIV Service
Work Location:

Hoffman Estates, IL Zone Office
Shift:

1st
Workstyle:

100% Virtual
Career Level:

4
Job Grade:

Exempt-2

**Job PurposeThis position will report to the Hoffman Estates, IL office but will cover the territory in

Kentucky. Therefore, we are seeking candidates who are willing to relocate to that territory.

The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.

Key Accountabilities

• Achievement of Assigned Parts & Accessory Objectives
• Achievement of Overall Customer Satisfaction Objectives
• Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
• Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura

Qualifications, Experience, and Skills

• Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent
  work-related experience
• Minimum Experience
• Minimum 3-5 years auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred

What differentiates Honda and makes us an employer of choice?Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Representative Vehicle
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Tuition Assistance & Student Loan Repayment
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities:

• Responsible for achieving assigned parts and accessory objectives.
• Take ownership of overall customer satisfaction objectives.
• Deliver high-quality oil change service time for Honda and Acura dealers, ensuring service time is less than 60 and 65 minutes respectively.
• Play a key role in increasing the percentage of dealers achieving oil change service time less than 60 minutes for Honda and less than 65 minutes for Acura.
• Lead efforts to support development, implementation, and follow-up of action plans to address gap areas for key objectives.
• Collaborate cross-functionally to participate in Honda/Acura programmes, policies, and procedures that promote profitable parts and service departments.
• Support the DPSM mentoring, Pilot Program(s), and any other assigned areas of responsibility tasks or projects. Skills
• A minimum of 3-5 years of auto parts and service wholesale and/or retail experience is required.
• Automotive service wholesale and/or retail experience is strongly preferred.
• Knowledge of OEM automotive warranty policies and procedures is preferred. Education
• A bachelor’s degree in business, marketing, automotive technology, or equivalent work-related experience is required.