A Property Operations Director is responsible for directing and overseeing the functionality and safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Property Operations Director, you would be responsible for directing and overseeing the functionality and safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Key Responsibilities

Leadership & Oversight

• Provide direct leadership and strategic oversight for all property operations across both hotels
• Develop, coach, and hold accountable Directors, Assistant Directors, and Managers within Engineering and Property Operations
• Ensure consistent standards, processes, and performance across both assets
• Serve as the primary escalation point for complex operational, safety, and facilities issues

Engineering & Maintenance

• Oversee preventive maintenance programs to ensure optimal equipment performance and asset longevity
• Ensure compliance with all life safety, fire, elevator, pool, and regulatory inspections
• Direct response and recovery for major system failures or emergencies
• Ensure proper documentation, logs, and compliance records are maintained

Financial & Asset Management

• Develop and manage operating budgets for property operations across both hotels
• Control labor, utilities, and maintenance expenses to meet or exceed budget targets
• Partner with ownership and asset management on capital planning, FF&E, and long-term asset preservation
• Oversee bid processes, vendor contracts, and service agreements

Capital Projects & Renovations

• Lead capital projects, renovations, and PIP execution across both properties
• Coordinate with ownership, brand, contractors, and internal teams to ensure projects are delivered on time and on budget
• Minimize guest impact during construction and renovation activities

Brand & Compliance

• Ensure compliance with all brand standards, QA audits, and PIP requirements
• Lead preparation for brand inspections and audits
• Partner with brand representatives to address deficiencies and execute corrective action plans

Cross-Functional Collaboration

• Work closely with General Managers, Finance, Rooms, and F&B leadership to support overall hotel performance
• Provide operational input into forecasting, budgeting, and strategic planning
• Support guest satisfaction by proactively addressing facility-related concerns
  What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!