The Food & Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.

What will I be doing

As a Food & Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:

• Manage all restaurant reservations across phone, email, Whats App, walk-ins, and booking platforms
• Control table allocation to maximize covers, turn times, and peak-hour revenue
• Upsell premium seating, special experiences, and high-value time slots
• Monitor no-shows, late arrivals, cancellations, and enforce reservation policies
• Maintain accurate guest profiles and booking notes
• Manage and update all internal and external booking platforms
• Ensure availability, timings, menus, photos, and descriptions are accurate
• Monitor booking trends and optimize demand
• Coordinate with operations to avoid overbooking or underutilization
• Convert all inquiries into confirmed reservations
• Follow up on tentative bookings, groups, and event leads
• Handle group reservations and pre-set menus
• Promote offers, themed nights, and seasonal campaigns
• Manage daily social media messages and comments
• Convert social media inquiries into bookings
• Post approved promotional content
• Support campaigns, launches, and special events
• Track reservations, covers, and no-show rates
• Report booking performance insights
• Support management with demand optimization
• Reservation conversion rate

KPIs

• Covers vs capacity
• No-show rate
• Upselling revenue
• Response time
• Platform accuracy

What are we looking for

A Food & Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and in close collaboration with Food & Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2–4 years of experience in restaurant reservations, food & beverage, or guest services within a luxury hotel or high-end dining environment
• Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods
• Previous experience in hospitality, customer service, or as a reservation or sales agent preferred.
• Minimum 2–4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food & beverage environments
• Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure
• Friendly, approachable, and professional demeanor with a natural passion for guest interaction
• Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette
• Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue
• Solid understanding of reservation yield management, table allocation, and demand optimization
• Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls
• Ability to multitask and perform effectively under pressure during peak service periods
• Experience managing reservations across multiple platforms, including phone, email, Whats App, social media, and online booking systems
• Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage
• Ability to analyze booking trends and support management with performance insights
• Experience coordinating group reservations, pre-set menus, and special dining events
• Knowledge of food and beverage operations or similar service environments is considered an advantage
• Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization
• Flexibility to work weekends, evenings, and public holidays in line with operational requirements
• High standards of professionalism, discretion, and commitment to luxury service excellence

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.