Facility Operations Officer

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Facility Operations Officer, you’re not just providing support to department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong attention to detail and accuracy in administrative work.
• High level of interpersonal skills in both oral and written communication.
• Previous experience in an administrative role is desirable.
• Effective time management and ability to follow directions.
• Good verbal and written communication skills.
• Strong organizational, supervisory, and administrative capabilities.

Here’s what you’ll do during a typical day:

• Administrative & Financial Support:

Ensure accurate record-keeping, assist with invoicing and purchase orders via Birchstreet, and support daily Engineering operations.

• Procurement & Supplier Management:

Process supply orders through hotel systems, manage supplier relationships, and follow up on deliveries and invoices.

• Quality & Compliance Oversight:

Inspect incoming goods, maintain QA documentation, and support audit processes to ensure compliance with standards.

• Task & Asset Coordination:

Manage the HotSOS system for task prioritization, and maintain accurate records of asset usage and disposal.

• Cross-Department Collaboration:

Liaise with Housekeeping to return rooms to inventory efficiently and support operational schedules like the Perfect Room program.

• Sustainability & ESG Initiatives:

Actively contribute to environmental programs such as ESG and Light Stay to support the hotel’s sustainability goals.