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Reservations Agent (Full Time)

Hilton

Reservations Agent (Full Time)

Hilton

Perth, Western Australia, Australia

·

On-site

·

Full-time

·

1w ago

Delivering Unforgettable Experiences at Double Tree by Hilton Perth Waterfront

Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

  • Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel

  • Grow your Career your next position could be as a Team Leader or Supervisor

  • Smart uniform provided and laundered

  • Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!

  • Complimentary fresh and healthy meals when on-duty catering

  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

  • 25% off Food and Beverages (subject to individual outlets)

  • A chance to unlock great wellness benefit with Fitness Passport

  • Modern and inclusive Team Members areas

  • Recognition non-stop all year long!

Responsibilities:

  • Create genuine first impressions through every call and booking

  • Build strong relationships with guests, VIPs and corporate clients

  • Work closely with the hotel team to deliver seamless, memorable stays

  • Balance admin excellence with commercial focus to drive results

  • Turn enquiries into confirmed experiences

  • Support Front Office operations and work as one team to deliver smooth, consistent guest experiences

About You:

  • Full Australian working rights (no sponsorship is offered)

  • Committed to high-standard of service and driven to succeed in hospitality industry

  • Knowledge of hotel property management systems

  • Previous experience in reservations/sales/hotels

  • Positive attitude, resilient, and effective communication

  • Confident telephone manner and tech-saavy

  • Strong organisation/administration skills

  • Excellent grooming standards

We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email hr_perth@hilton.com if you have any questions in regard to the job opportunity.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

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About Hilton

Hilton

Hilton

Public

Multinational hospitality company.

10,001+

Employees

Tysons

Headquarters

Reviews

3.8

9 reviews

Work Life Balance

3.8

Compensation

3.5

Culture

4.2

Career

3.4

Management

3.2

72%

Recommend to a Friend

Pros

Friendly and professional people/team culture

Flexible scheduling and accommodating

Good training and support

Cons

Limited PTO benefits

Management and communication issues

High medical benefits costs

Salary Ranges

69 data points

Junior/L3

Mid/L4

VP

Junior/L3 · UAT Analyst

2 reports

$96,015

total / year

Base

$83,346

Stock

-

Bonus

-

$91,015

$101,098

Interview Experience

4 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 25%

Neutral 25%

Negative 50%

Interview Process

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge