The Delphi Coordinator is responsible for providing high-level administrative, operational, and system support by maintaining a clean, accurate, and audit-compliant Delphi.fdc database for both Hilton Tulum and Conrad Tulum.

This role supports the Sales, Services teams, ensuring data integrity, timely reporting, contract accuracy, and proper system usage across the cluster.

The position is essential to operational efficiency, audit readiness, and decision-making across the commercial teams.

PRIMARY RESPONSIBILITIES:

Delphi.fdc Administration

• Maintain a clean and audit-ready Delphi.fdc system in accordance with Hilton standards.
• Audit new entries, updates, bookings, and changes submitted by Sales and Catering teams.
• Manage system settings, templates, user access, and configuration parameters.
• Enter new inquiries when needed.
• Run and distribute the Daily Change Log Report.

Reporting & Data Analysis

• Run all required daily, weekly, monthly, and month-end reports.
• Create and manage queries to support business needs for all commercial departments.
• Prepare monthly production reports and three-year pace reports.
• Update monthly and annual group commission forecasts.
• Audit room nights and revenue against corporate Revenue Management reports weekly.
• Provide on-demand analytical support for forecasting, budgeting, and performance reviews requested by Directors.

Sales, Catering & Events Support

• Conduct training for new team members on systems, procedures, and Hilton policies.
• Assist Sales Managers with on-demand prospecting reports for GRC Meeting
• Review weekly lists of prospects and tentative bookings during sales meetings.

Contract Administration

• Ensure all contracts are accurately loaded and fully aligned with booking details.
• Verify consistency between contract terms, room blocks, revenue, and system entries.

Additional Responsibilities

• Support Directors in incentive plan documentation and result tracking.
• Perform additional duties as assigned.
• Bachelor’s Degree preferred.
• Previous experience in office administration, hotel sales, catering, or system management.
• Advanced knowledge of Delphi.fdc (required).
• Strong proficiency in Excel and analytical tools.
• Fluent English (written and spoken).
• Ability to read, analyze, and interpret financial and production reports.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Demonstrated initiative, problem-solving ability, and attention to detail.
• Ability to work effectively under time and resource constraints.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Business degree, or any relevant qualification, would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!