Why Join Us:

At Embassy Suites by Hilton Birmingham, our Housekeeping team plays a vital role in delivering comfort, cleanliness, and consistency for every guest stay. As a Room Attendant, you will help create a welcoming and relaxing environment by ensuring guest rooms meet the highest standards of cleanliness and presentation.

This role is ideal for detail-oriented team members who take pride in their work, enjoy staying active, and understand the impact a clean room has on an exceptional guest experience.

Role Summary:

The Room Attendant is responsible for cleaning and maintaining guest rooms and assigned areas in accordance with Hilton and Embassy Suites standards. This role supports daily hotel operations by ensuring rooms are clean, well-stocked, and guest-ready while responding to guest needs in a courteous and timely manner.

Room Attendants work independently and as part of a team to deliver consistent quality, efficiency, and hospitality.

Key Responsibilities

• Guest Room Cleaning & Presentation
• Clean and service guest rooms as assigned, including making beds, cleaning bathrooms, dusting, and vacuuming
• Ensure all rooms are presented to brand standards with attention to detail and consistency
• Perform deep cleaning tasks as assigned to maintain overall room quality
• Conduct room inspections during service to ensure cleanliness, functionality, and appearance

Linen, Amenities & Supplies

• Change and replenish bed linens, towels, and guest amenities as needed
• Stock, organize, and transport housekeeping supply cart daily
• Monitor inventory levels and report supply needs to leadership

Cleanliness & Safety

• Dispose of trash and recyclables in accordance with hotel procedures
• Follow all safety, sanitation, and security standards while performing cleaning duties
• Report maintenance issues, safety concerns, or damaged items promptly

Guest Service & Support

• Respond to special guest requests in a friendly, timely, and professional manner
• Perform guest turndown service as assigned
• Respect guest privacy and confidentiality at all times

Qualifications

• High school diploma or GED preferred
• Previous housekeeping or hotel cleaning experience preferred but not required
• Strong attention to detail and time-management skills
• Ability to work independently while maintaining productivity standards
• Commitment to providing excellent guest service
• Ability to stand, walk, bend, lift, and push housekeeping carts throughout the shift
• Flexible availability including weekends and holidays

Preferred Experience

• Experience in a Hilton-branded or Embassy Suites hotel
• Familiarity with hotel housekeeping standards and procedures
• Experience performing deep cleaning or turndown service

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality
• We're passionate about delivering exceptional guest experiences.
• Integrity
• We do the right thing, all the time.
• Leadership
• We're leaders in our industry and in our communities.
• Teamwork
• We're team players in everything we do.
• Ownership
• We're the owners of our actions and decisions.
• Now
• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!