Position Summary

This position has been created in line of our Consortia strategy for Waldorf Astoria Platte and Mango House LXR.

The Luxury Network Concierge & Partnerships Supervisor is a key commercial and service-driven role designed to support the growth of the luxury segment by acting as the primary liaison between Luxury Travel Advisors, Reservations, Sales, and Hotel Operations.

This position ensures a seamless, personalized, and high-touch booking journey for luxury consortia and private advisor bookings — from enquiry through pre-arrival, check-in, and in-house follow-up — while supporting the DOS in strengthening relationships with top luxury travel networks, including Virtuoso and equivalent consortia.

The role plays a critical part in driving conversion, advisor satisfaction, and luxury revenue growth for Waldorf Astoria and Mango House LXR.

What will I be doing?

Key Responsibilities

Luxury Travel Advisor & Consortia Engagement

Act as the primary point of contact for luxury travel advisors and consortia partners (e.g. Virtuoso, Signature, Internova)

Build and maintain strong relationships with top-producing luxury advisors, ensuring personalized and responsive communication

Support the Director of Sales in the growth and development of luxury advisor production for both properties

Virtuoso & Luxury Network Optimization

Support the Director of Sales in optimizing the Virtuoso and luxury consortia programs, including:

Advisor-friendly offers and booking conditions based on advisors’ feedback

Ensure fast, tailored, and brand-aligned responses to luxury advisor enquiries

Actively support the DOS with proactive follow-up and coordination and keep the luxury database updated.

End-to-End Luxury Booking & Pre-Arrival Management

Manage the full luxury booking journey from enquiry to check-in for consortia and private advisor bookings

Ensure accurate entry, tracking, and management of luxury bookings in Delphi and relevant Hilton systems

Coordinate all pre-arrival luxury arrangements, including:

Guest preferences and special requests

VIP recognition and amenities

Close coordination with Front Office, Guest Relations, F&B, and Operations

Ensure every luxury booking is fully prepared, personalized, and flawlessly executed

In-House Guest & Advisor Follow-Up

Personally contact consortia and luxury advisor guests once checked in to ensure satisfaction and anticipate needs

Act as the communication bridge between guests, advisors, and hotel operations to resolve any issues promptly

Reassure luxury advisors that their clients are receiving exceptional care and recognition

Internal Coordination & Commercial Support

Serve as the key liaison between Sales, Reservations, and Operations for luxury bookings

Support the Director of Sales with:

Luxury consortia contract follow-ups

Tracking of luxury advisor production and conversion

Ensure luxury bookings are clearly flagged, prioritized, and communicated internally

Maintain accurate luxury booking data and support reporting requirements as needed

Guest satisfaction feedback

Key Performance Indicators (KPIs)

Luxury segment revenue growth (Consortia & Private Advisors)

Conversion rate of luxury advisor enquiries

Response time to luxury advisor requests

Guest satisfaction for luxury advisor bookings

Advisor retention and repeat production

Accuracy and quality of pre-arrival preparation

What are we looking for?

SYSTEM KNOWLEDAGE

Efficient usage of all systems and good maintenance

Know all the functions of the computer system and eliminate minor errors in the software itself.

Know the reservation system

TEAM WORK & COMMUNICATION

Efficient and friendly support to other Team Member within own and other departments

Take part in Communication Meetings on a regular basis.

Approach supervisors in confidence if any problems arise.

Always co-operate with colleagues and supervisors in the department.

TRAINING

Participation in meetings and training courses

Optimal communication and co-operation with all other departments, in particular Front Desk, C & E , Accounting

Is obliged to take part in internal training courses and to implement what has been learnt in daily practice.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Demonstrated previous experience working in the Conference and Events function

Qualification, degree, or certification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!