WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly salary ranging from £40,000 up to £42,000.
• Free and healthymeals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 33 base holidays
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation if relocatingat a discounted rate
• Modern and inclusive Team Member’s areas

Role Overview

As a MICE Account Director, you will lead the strategic development and execution of the Meetings, Incentives, Conferences, and Events (MICE) segment for the hotel. Your role is critical in driving revenue growth, building long-term relationships with key accounts, and positioning the hotel as a preferred destination for large-scale events. You will oversee high-value accounts, negotiate major contracts, and ensure our MICE segment thrives to hit ambitious targets.

Key Responsibilities

Strategic Leadership & Revenue Growth:

• Develop and implement the hotel’s MICE strategy aligned with overall business objectives.
• Identify new market opportunities and create initiatives to maximize revenue across all MICE segments.
• Prepare performance reports for senior leadership.

Account Management

• Manage and grow relationships with high-value corporate clients, event agencies, and strategic partners.
• Negotiate large-scale contracts ensuring profitability and compliance.
• Serve as the primary point of contact for key accounts, ensuring exceptional service delivery.

Market Representation

• Represent the hotel at major trade shows, networking events, and industry forums.
• Build brand awareness and strengthen the hotel’s positioning in the global MICE market.

Collaboration

• Work closely with operations, F&B, and GCE to ensure site visits, events and FAM trips are seamless.
• Align sales strategies with marketing initiatives to maximize exposure and bookings.

KPIs

• Segment revenue growth.
• Client retention and satisfaction scores.
• Achievement of annual sales targets.

What We’re Looking For

• Minimum 5–8 years in hospitality sales with strong MICE experience.
• Proven track record in strategic account management and revenue growth.
• Exceptional leadership and negotiation skills.
• Ability to analyze market trends and develop innovative strategies.
• Strong communication and presentation skills.

Preferred Qualifications

• Knowledge of global MICE trends and digital event solutions.
• Experience managing large-scale events and complex contracts.
• Familiarity with CRM systems and revenue forecasting tools.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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