A Food and Drink Guest Services Executive is responsible for working in all areas of Food and Drink as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will I be doing?

As a Food and Drink Guest Services Executive, you are responsible for working in all areas of Food and Drink as needed to deliver an excellent Guest and Member experience. A Food and Drink Guest Services Executive will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of Food and Drink including Bar, Restaurant, Room Service and Conference and Events

• Welcome guests in a polite and friendly manner

• Take and deliver customer orders, consistently demonstrating high levels of customer service

• Manage guest queries in a timely and efficient manner

• Ensure compliance of brand standards

• Strive to achieve departmental targets

• Comply with hotel security, fire regulations and all health and safety legislation

• Comply with local licensing laws

• Be environmentally aware

• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Drink Guest Services Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude

• Good communication skills

• Commitment to delivering high levels of customer service

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Drink and/or industry experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!