An Assistant Reservations Manager supports the Reservations team in achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

What will I be doing?

The Assistant Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise occupancy levels by reviewing and revising revenue strategies together with the Reservations Manager

• Work with the Sales and Events Teams to maximise corporate and group rates

• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

• Assist in the recruiting, managing, training and developing of the Team

What are we looking for?

An Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience with reservations in the hotel/leisure sector

• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets

• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

• Excellent organisation and planning skills

• Accountable and resilient

• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems

• Previous experience in the same or similar role

• Relevant degree, in a business discipline, from an academic institution

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.