招聘

Bell Captain (Full-Time) *Free Parking
New Orleans, Louisiana, United States
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On-site
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Full-time
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1mo ago
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Earn paid time off from day 1
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Free parking and free meals
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Option to be paid daily
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Discounted hotel stays for team members and family and friends.
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Debt free education
Supervise the Bell Staff as they greet & escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transport their luggage, and acquaint each new guest with their room location & features.
What will I be doing?
As a Bell Captain you would be responsible for supervising Bellpersons, transferring & storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
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Greet and escort arriving and departing guests to and from their accommodations
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Retrieve and transport guest luggage
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Inspect guest rooms and acquaint guests with these rooms and their features
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Respond to guest inquiries and requests in a timely, friendly and efficient manner
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Organize and store luggage, as needed, according to guidelines
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Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
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Recruit, interview and train team members
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Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
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Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
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Hospitality
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We're passionate about delivering exceptional guest experiences.
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Integrity
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We do the right thing, all the time.
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Leadership
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We're leaders in our industry and in our communities.
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Teamwork
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We're team players in everything we do.
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Ownership
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We're the owners of our actions and decisions.
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Now
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We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
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Quality
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Productivity
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Dependability
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Customer Focus
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Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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About Hilton

Hilton
PublicMultinational hospitality company.
10,001+
Employees
Tysons
Headquarters
Reviews
3.8
9 reviews
Work Life Balance
3.8
Compensation
3.5
Culture
4.2
Career
3.4
Management
3.2
72%
Recommend to a Friend
Pros
Friendly and professional people/team culture
Flexible scheduling and accommodating
Good training and support
Cons
Limited PTO benefits
Management and communication issues
High medical benefits costs
Salary Ranges
69 data points
Junior/L3
Mid/L4
VP
Junior/L3 · UAT Analyst
2 reports
$96,015
total / year
Base
$83,346
Stock
-
Bonus
-
$91,015
$101,098
Interview Experience
4 interviews
Difficulty
3.0
/ 5
Duration
14-28 weeks
Experience
Positive 25%
Neutral 25%
Negative 50%
Interview Process
1
Application Review
2
HR Screen/Video Assessment
3
Hiring Manager Interview
4
Final Interview/Panel
5
Offer
Common Questions
Behavioral/STAR
Past Experience
Culture Fit
Role-Specific Knowledge
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