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Bellperson (PM Shift) - Palmer House Hilton

Hilton

Bellperson (PM Shift) - Palmer House Hilton

Hilton

Chicago, Illinois, United States

·

On-site

·

Full-time

·

2w ago

必备技能

Go

Join the Palmer House Hilton as a Bellperson and experience the opulence and beauty of Chicago’s most iconic hotel!

Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to. If you’re ready to welcome guests from all over the world at Illinois' largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

Here are some perks you can enjoy when joining our team:

Pay Rate: $12.62

  • Medical Insurance Coverage
  • For you and your Family,

Mental health resources including Emplyee Assistance Program.

Best-in-Class Paid Vacation, Sick Days and Holidays.

Go Hilton travel program: 100 nights of discounted travel.

Parental Leave to support new parents.

Debt-Free Education: Team members will have access to a wide variety of education, including: college degrees and professional certifications Pension plan to help save for your retirement.

Hilton Shares: Out employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.

Career Growth and development,

Team Member Resource Groups.

Recognition and rewards programs.

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
  • Ensure messages and faxes are regularly delivered throughout the day
  • Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
  • Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
  • Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality
  • We're passionate about delivering exceptional guest experiences.
  • Integrity
  • We do the right thing, all the time.
  • Leadership
  • We're leaders in our industry and in our communities.
  • Teamwork
  • We're team players in everything we do.
  • Ownership
  • We're the owners of our actions and decisions.
  • Now
  • We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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关于Hilton

Hilton

Hilton

Public

Multinational hospitality company.

10,001+

员工数

Tysons

总部位置

$26.3B

企业估值

评价

3.8

9条评价

工作生活平衡

3.8

薪酬

3.5

企业文化

4.2

职业发展

3.4

管理层

3.2

72%

推荐给朋友

优点

Friendly and professional people/team culture

Flexible scheduling and accommodating

Good training and support

缺点

Limited PTO benefits

Management and communication issues

High medical benefits costs

薪资范围

69个数据点

Mid/L4

Senior/L5

Mid/L4 · Lead Master Data Management

1份报告

$197,251

年薪总额

基本工资

$151,731

股票

-

奖金

-

$197,251

$197,251

面试经验

4次面试

难度

3.0

/ 5

时长

14-28周

体验

正面 25%

中性 25%

负面 50%

面试流程

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

常见问题

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge