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FRONT OFFICE MANAGER - Franchise

Hilton

FRONT OFFICE MANAGER - Franchise

Hilton

Lublin, Lublin Voivodeship, Poland

·

On-site

·

Full-time

·

1mo ago

Job Requirements

We are looking for a FRONT OFFICE MANAGER who is passionate about hospitality and teamwork and will ensure the highest standard of guest service.

Your role:

  • organizing and supervising the work of the hotel reception,

  • coordinating the work of the reception team (schedules, task allocation, training new team member),

  • ensuring a high standard of service for hotel guests,

  • supervising reception documentation and accounting,

  • cooperating with other hotel departments,

  • ensuring compliance with procedures and quality standards.

Work Experience

What we need:

  • experience in managing a reception or front office department,

  • ability to manage a team and organize the work of subordinate employees

  • strong communication and interpersonal skills

  • knowledge of reservation systems and customer service

Benefits

We offer:

  • stable employment

  • opportunities for development within the structures of a renowned brand

  • a professional and collaborative working environment

  • the Hilton University training program

-Go Hilton travel program

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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About Hilton

Hilton

Hilton

Public

Multinational hospitality company.

10,001+

Employees

Tysons

Headquarters

Reviews

3.8

9 reviews

Work Life Balance

3.8

Compensation

3.5

Culture

4.2

Career

3.4

Management

3.2

72%

Recommend to a Friend

Pros

Friendly and professional people/team culture

Flexible scheduling and accommodating

Good training and support

Cons

Limited PTO benefits

Management and communication issues

High medical benefits costs

Salary Ranges

69 data points

Junior/L3

Mid/L4

VP

Junior/L3 · UAT Analyst

2 reports

$96,015

total / year

Base

$83,346

Stock

-

Bonus

-

$91,015

$101,098

Interview Experience

4 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 25%

Neutral 25%

Negative 50%

Interview Process

1

Application Review

2

HR Screen/Video Assessment

3

Hiring Manager Interview

4

Final Interview/Panel

5

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Knowledge