About Us

We’re a professional services company at the intersection of marketing and technology - partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.  

About this job

The Digital Product Architecture team at iCrossing is part of an integrated cross functional Digital Solutions department dedicated to driving client outcomes.  The function of our Digital Product Architecture personnel pragmatically utilizes iX strengths in all of our competencies from strategy to technical delivery and everything in between.  You will have a key leadership position in clarifying the client needs and alignment.  You will also be embedded with Agile delivery teams to document, guide, and communicate the overall solution. This full-time role requires 2 days per week in the office.

What you’ll do

• Senior advisor for digital transformation technical enablement
• Anticipate and plan for digital transformation technology needs and impediments by working with key stakeholders to mitigate critical path impediments
• Design and customize digital maturity assessments and contextualize strategic roadmaps to help clients establish and achieve their digital objectives.
• Support key stakeholders to enable experience capabilities – establish legitimacy as a leader in digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
• Manage and prioritize voices of the customer, employee, and partner to effectively manage competing digital solutions
• Establish technical authority and build client relationships to define and crystalize support for technology decisions, program delivery issue mitigation, and end to end digital program outcomes
• Contribute to the technology advisory for a client’s experience-led growth agenda – use human and market insights to enable future growth opportunities through new technical product development and usage, technically enabled processes, and technology upskilling.
• Identify technical solutions to implement requirements, e.g. platform selection, or enhancements to tools/sites client already has.
• Lead the discussions with clients to prioritize what work items your team should work in in the current sprint, quarter, etc.
• Plan the activities needed to build a new feature or website launched by partnering with technology architect.
• Document requirements for the development team so that they understand what they need to build.
• Responsible for reviewing developers work after it’s deployed to QA, Staging, and Production and confirm the feature is functioning as expected.

Who you are

You have:

• 7-10 years working with business and technical teams in the digital domain
• Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources
• Broad experience with digital tools and development practices, such as marketing automation, enterprise content management platforms (e.g. AEM, Sitecore, Contentful), digital web property development, and data infrastructure/modeling
• Enterprise level technical experience, data-driven decision making, and complex system troubleshooting
• Experience in leading cross-functional teams in a highly matrixed environment with strong sense of ownership and collaborative outcomes
• Experience with change management and influence mapping to support digital initiatives

The estimated salary range for this position in Chicago is between $119,000  and $141,000. The range for the position in other geographies may vary based on market differences.  The actual compensation will be determined based on experience and other factors permitted by law.   

We also offer a competitive benefits package that includes: 

• Medical, dental, vision, life and disability insurance

• 401(k) Retirement Plan

• Flexible Spending & Health Savings Account

• Paid holidays, vacation, and sick time

• Parental Leave

• Employee assistance program and other company benefits