포지션 소개
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
Key Responsibilities
-
Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
-
Accurately Enter, Update, And Manage Data In Various Systems And Databases.
-
Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
-
Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
-
Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Skill Requirements
null
Other Requirements
null
필수 스킬
Customer support
Data entry
Troubleshooting
Quality assurance
Process improvement
HCL Technologies 소개
Chennai
본사 위치