포지션 소개
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
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Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
Meet The Defined Quality Scores And Process Improvement:
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The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
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To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
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Other Requirements
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필수 스킬
Customer support
Voice support
SLA management
Quality assurance
Communication
HCL Technologies 소개
Chennai
본사 위치