Dynamics CRM Senior Technical Lead

Job Summary

• Lead technical design and development for D365 CE in Marketing module/ Customer Insights – Journeys solutions

• Provide advanced L2/L3 support for complex application and integration issues

• Design and develop custom components (plugins, workflows, APIs, integrations)

• Develop high-performance synchronous and asynchronous C# plugins and services ensuring scalability and minimal impact on system upgrades

• Design and implement advanced Power Automate solutions and integrations (APIs, Azure services) with secure, fault-tolerant patterns

• Architect event-driven and API-based integrations supporting Customer Insights journeys, campaigns, and data flows across systems

• Ensure all customizations are upgrade-compliant, solution-aware (managed layers), and aligned with ALM and DevOps practices

• Integrate Copilot and AI-driven capabilities to enable intelligent campaign execution, automation, and personalization within governed frameworks

Key Responsibilities

• Architect scalable solutions aligned with global template and governance standards

• Troubleshoot performance, integration, and platform-level issues

• Own end-to-end resolution of critical incidents including RCA

• Implement and optimize integrations using Azure services, APIs, and Dataverse

• Lead technical delivery of change requests and enhancements

• Drive code quality, performance optimization, and best practices

• Support D365 upgrades, platform changes, and release deployments

• Perform impact analysis and ensure compatibility of customizations

• Mentor junior consultants and guide technical solutioning

• Work closely with functional teams to translate requirements into technical design

• Ensure proper documentation (TDD, technical runbooks, deployment guides)

• Collaborate with Microsoft and third-party vendors for L3 issue resolution

• Support testing strategy including SIT, regression, and performance validation

• Participate in architecture and governance reviews

• Ensure compliance with security, coding standards, and audit requirements

• Work in global support model with on-call support for critical issues

• Drive continuous improvement, automation, and platform stability initiatives

Skill Requirements

• Architect scalable solutions aligned with global template and governance standards

• Troubleshoot performance, integration, and platform-level issues

• Own end-to-end resolution of critical incidents including RCA

• Implement and optimize integrations using Azure services, APIs, and Dataverse

• Lead technical delivery of change requests and enhancements

• Drive code quality, performance optimization, and best practices

• Support D365 upgrades, platform changes, and release deployments

• Perform impact analysis and ensure compatibility of customizations

• Mentor junior consultants and guide technical solutioning

• Work closely with functional teams to translate requirements into technical design

• Ensure proper documentation (TDD, technical runbooks, deployment guides)

• Collaborate with Microsoft and third-party vendors for L3 issue resolution

• Support testing strategy including SIT, regression, and performance validation

• Participate in architecture and governance reviews

• Ensure compliance with security, coding standards, and audit requirements

• Work in global support model with on-call support for critical issues

• Drive continuous improvement, automation, and platform stability initiatives

Other Requirements

1.Microsoft Certified1.Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.