Subject Matter Expert (Support&Ops)

Job Summary

The Mule Soft L3 Administrator acts as the platform SME responsible for architecture-level administration, platform optimization, complex troubleshooting, security implementation, upgrades, governance, and operational excellence across enterprise Mule Soft environments.

Key Responsibilities

• Serve as SME for Mule Soft platform administration and support.

• Design and implement Mule Soft platform architecture and governance.

• Configure and manage Runtime Manager, API Manager, Exchange, Access Management,

• Manage Cloud Hub, Runtime Fabric, Hybrid, and On-Prem deployments.

• Perform platform upgrades, migrations, and performance tuning.

• Troubleshoot critical P1/P2 incidents and complex production issues.

• Define API lifecycle management and governance standards.

• Configure high availability, disaster recovery, and scalability solutions.

• Manage security implementations including OAuth, JWT, SAML, SSL, and API security policies.

• Lead root cause analysis (RCA) and problem management activities.

• Implement automation for deployments, monitoring, and platform maintenance.

• Review integration architecture and provide recommendations.

• Mentor L1/L2 engineers and conduct KT sessions.

• Support capacity planning and performance optimization initiatives.

• Collaborate with enterprise architects, developers, cloud, and security teams.

Technical Skills

• Mule Soft Platform

• Anypoint Platform

• Runtime Manager

• API Manager

• Runtime Fabric (RTF)

• Cloud Hub 1.0/2.0

• Flex Gateway

• Anypoint MQ

• Exchange

• Monitoring and Visualizer

Cloud & Infrastructure

• AWS / Azure / GCP

• Docker

• Kubernetes

• Linux Administration

• Networking Concepts

• Load Balancers

• DNS Management

DevOps & Automation

• Jenkins

• GitHub Actions

• Azure DevOps

• Maven

• Git

• Terraform (Preferred)

• Infrastructure as Code

Security

• OAuth 2.0

• OpenID Connect

• SAML

• JWT

• SSL/TLS

• Secrets Management

• API Security Governance

Skill Requirements

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Other Requirements

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