Sr Tower Lead (Tools & Automation)

Job Summary

Job Description: VDI Practice Expert / Solution Architect

Role: VDI Practice Expert / Solution Architect
Practice: Digital Workplace / End User Computing
Experience: 10–15 years overall, with strong hands-on experience in VDI, DaaS, Azure Virtual Desktop, Windows 365, and Citrix , VMware technologies
Work Mode: Customer-facing / Hybrid as required

About the Role

We are hiring a strong VDI Practice Expert / Solution Architect who can work closely with customers, understand their business and technical needs, and design modern virtual desktop and digital workplace solutions. The ideal candidate should be hands-on with Microsoft Azure Virtual Desktop, Windows 365, Citrix technologies, automation, DevOps, integrations, and AI-led operations. Ths role is best suited for someone who can combine deep technical knowledge with excellent communication, documentation, and customer-facing consulting skills.

Key Responsibilities

• Engage with customers to understand business requirements, user needs, applications, security expectations, and operational challenges.

• Design scalable and secure VDI, DaaS, Azure Virtual Desktop, Windows 365, and Citrix solutions.

• Innovation with niche product evaluation for the customer value added services.

• Prepare solution design documents, architecture diagrams, migration plans, implementation plans, effort estimates, and technical proposals.

• Lead or support customer workshops, solution presentations, technical discussions, RFP responses, and proof-of-concept activities.

• Provide hands-on implementation and troubleshooting support across AVD, Windows 365, Citrix Virtual Apps and Desktops, Citrix DaaS, FSLogix, image management, networking, identity, and endpoint services.

• Build automation and DevOps-led deployment models using PowerShell, Azure DevOps, GitHub Actions, Terraform, Bicep, ARM templates, REST APIs, and reusable scripts or modules.

• Integrate VDI and digital workplace solutions with Service Now, Microsoft Intune, Microsoft Entra ID, Microsoft Graph, monitoring tools, security platforms, enterprise browser, ZTNA, and ITSM workflows.

• Apply AI, AIOps, Copilot, analytics, and intelligent automation concepts to improve monitoring, ticket reduction, self-healing, user experience, capacity planning, and proactive remediation.

• Create reusable practice assets such as reference architectures, assessment templates, migration playbooks, automation scripts, DevOps templates, SOPs, and best-practice guides.

• Work with cloud, network, security, endpoint, automation, DevOps, AI, and service management teams to deliver integrated customer solutions.

Key Responsibilities

Required Skills

• Strong hands-on experience with Microsoft Azure Virtual Desktop, Windows 365 Cloud PC, Azure infrastructure, networking, monitoring, and security.

• Strong knowledge of Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix Cloud, Store Front, Delivery Controllers, Machine Catalogs, Delivery Groups, Citrix ADC / Net Scaler, HDX, and profile management.

• Experience with FSLogix, golden image management, application delivery, desktop optimization, patching, scaling, and user profile management.

• Good understanding of Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, MFA, RBAC, Microsoft Intune, and hybrid identity models.

• Hands-on automation experience using PowerShell, Azure CLI, REST APIs, Azure Automation, Logic Apps, Azure Functions, or equivalent tools.

• Experience or strong exposure to DevOps and Infrastructure as Code using Azure DevOps, GitHub Actions, Terraform, Bicep, ARM templates, Git, CI/CD pipelines, approval gates, and release management.

• Ability to integrate workplace services with Service Now, Intune, Entra ID, Microsoft Graph, monitoring platforms, security tools, enterprise browser, ZTNA, and ITSM workflows.

• Exposure to AI / AIOps use cases such as intelligent ticket classification, anomaly detection, self-healing, synthetic monitoring, user experience analytics, and automated remediation.

• Strong troubleshooting, documentation, communication, and stakeholder management skills.

Skill Requirements

Good to Have

• Experience working in a consulting, system integrator, managed services, product engineering, or practice team environment.

• Experience supporting enterprise customers through assessment, solution design, migration, implementation, automation, integration, and operations.

• Knowledge of secure digital workplace capabilities such as enterprise browser, secure internet access, ZTNA, SaaS access security, observability, and endpoint security.

• Experience creating reusable accelerators, automation modules, DevOps templates, SOPs, reference architectures, and practice assets.

• Relevant Microsoft, Citrix, Azure, Intune, security, automation, or ITIL certifications.

Other Requirements

Ideal Candidate Profile

• Customer-facing solution architect with strong communication and presentation skills.

• Hands-on technologist who can design as well as deploy VDI and digital workplace solutions.

• Comfortable preparing solution design documents, architecture diagrams, implementation plans, and customer presentations.

• Strong problem solver with the ability to work across cloud, security, network, endpoint, automation, DevOps, AI, and service management teams.

• Passionate about building modern, differentiated, automation-led, and AI-enabled workplace solutions.