Senior Engineer - Desk Side Services, AMT Asset Management Software

Job Summary

• Manage Mobile Devices Configuration & handling stream to a successful operation • Manage workload and undertake appropriate escalation responsibilities • Must be able to analyze data from multiple data sources • Keep Mobile HW inventory and plan inventory reserves • Participate on various internal, client and vendor facing conference calls, if necessary • Ensures effective communication and coordination of problem-solving efforts between support teams, vendors teams personnel and customers.
• Create monthly reports based on several indicators and metrics.
• Ensures that all Mobile Devices Management related documentation (client processes, work instructions, catalogue documentation, ISO documentation) are up-to-date and include relevant information.
• Works closely with Service Delivery Managers and account lead to proactively monitor SLA & & KPI performance and reporting on them accurately.
• Good interpersonal skills and customer service.

Key Responsibilities

• Excellent verbal and written language skills • Experience with ITSM tools (Service Now) • Excellent organizational and time management skills • Basic understanding of ITIL framework • Innovative and improvement driven • Analytical mind-set and the ability to assertively communicate ideas and results • Extremely adept at Data Management using tools like MS Excel • Aptitude for quick learning of technical and procedural topics • Self-starting, self-motivating, self-learning work approach • Good problem-solving skills • Ability to work with minimal supervision • Strong customer and team-oriented focus • Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes • Process driven, strong customer and team-oriented work ethic • Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience • Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (i Phone, Android) • Knowledge of Mobile devices billing

Skill Requirements

• Excellent verbal and written language skills • Experience with ITSM tools (Service Now) • Excellent organizational and time management skills • Basic understanding of ITIL framework • Innovative and improvement driven • Analytical mind-set and the ability to assertively communicate ideas and results • Extremely adept at Data Management using tools like MS Excel • Aptitude for quick learning of technical and procedural topics • Self-starting, self-motivating, self-learning work approach • Good problem-solving skills • Ability to work with minimal supervision • Strong customer and team-oriented focus • Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes • Process driven, strong customer and team-oriented work ethic • Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience • Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (i Phone, Android) • Knowledge of Mobile devices billing

Other Requirements

• Excellent verbal and written language skills • Experience with ITSM tools (Service Now) • Excellent organizational and time management skills • Basic understanding of ITIL framework • Innovative and improvement driven • Analytical mind-set and the ability to assertively communicate ideas and results • Extremely adept at Data Management using tools like MS Excel • Aptitude for quick learning of technical and procedural topics • Self-starting, self-motivating, self-learning work approach • Good problem-solving skills • Ability to work with minimal supervision • Strong customer and team-oriented focus • Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes • Process driven, strong customer and team-oriented work ethic • Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience • Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (i Phone, Android) • Knowledge of Mobile devices billing • Manage Mobile Devices Configuration & handling stream to a successful operation • Manage workload and undertake appropriate escalation responsibilities • Must be able to analyze data from multiple data sources • Keep Mobile HW inventory and plan inventory reserves • Participate on various internal, client and vendor facing conference calls, if necessary • Ensures effective communication and coordination of problem-solving efforts between support teams, vendors teams personnel and customers.
• Create monthly reports based on several indicators and metrics.
• Ensures that all Mobile Devices Management related documentation (client processes, work instructions, catalogue documentation, ISO documentation) are up-to-date and include relevant information.
• Works closely with Service Delivery Managers and account lead to proactively monitor SLA & & KPI performance and reporting on them accurately.
• Good interpersonal skills and customer service.