Senior Administrator - Program & Project Management

Job Summary

Delivery Management Office:

Key Responsibilities

Governance & Reporting – Manage service reviews, governance dashboards, MIS reports, action trackers, and leadership updates. Stakeholder & Service Delivery Support – Coordinate across teams, manage escalations, monitor SLA/KPI performance, and drive continuous service improvement. Resource Management – Oversee staffing, onboarding/offboarding, utilization, demand management, and resource planning.

Skill Requirements

MS Excel, Work, PowerPoint, Power BI, ITIL

Other Requirements

Good to have ITIL Certification: