HCL Technologies
Process Associate-Voice
직무고객 성공 관리
경력신입/주니어
위치Eastern Manila District, Philippines
근무오피스 출근
고용정규직
게시2개월 전
포지션 소개
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
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Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
Meet The Defined Quality Scores And Process Improvement:
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The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
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To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
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Other Requirements
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필수 스킬
Voice support
Customer service
Issue resolution
Communication
CSAT
HCL Technologies 소개
Eastern Manila District
본사 위치