Associate

Job Summary

Name of the role: Distributor Engineer Assistant
Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical
readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner
experience.
Designation: Distributor Engineer Assistant
Work Location: Malaysia
Work model: Remote

Key Responsibilities

Scope of Work:

• Support equipment order submission and coordination
  o Assist in Bill of Materials creation for order fulfillment
  o Guide distributors on software and hardware product catalog
• Track distributor certification progress to ensure compliance
  o Ensure distributor understands certification roadmap and timeline
  o Provide structured weekly status reporting to stakeholders
• Provide remote support for demo environment setup and readiness
  o Perform remote diagnostics and basic network troubleshooting leveraging
  standardized technical documentation
  o Coordinate timely escalation and resolution across teams
• Explain or refresh any knowledge gap using existing training materials
  o Coordinate with Distributor technical counterparts to ensure alignment
  o Utilize existing documentation to clarify HPE/Juniper solution functionalities
  Must have:
• Strong networking fundamentals (routing & switching, IP addressing, subnetting, device
  configuration, static/dynamic routing)
• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Technical academic background

Skill Requirements

Good to have:

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA
• Network+, CCNA)
• Foundational understanding of network security (TLS, certificates, encryption)
• Familiarity with Juniper and HPE networking platforms and solutions
  Behavioral competencies:
• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures
  Expected results:
• Drive 100% completion of technical certification plans for assigned distributors within 3
  months
• Ensure successful demo environment setup for 100% of assigned distributors within 6
  months
• What This Role Is NOT
• Own account relationship
• Not development of automation solutions

Other Requirements

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