Analyst (Non-Voice)

Job Summary

Planning & Enablement Assistant:

Scope of work:

• Validation and tracking of distributor data:
  o Engage distributors to confirm data quality and resolve gaps
  o Ensure data is prepared for automated bulk upload into SAP and Salesforce
• Drive end-to-end visibility of distributor onboarding progress
  o Maintain a centralized tracker with daily updates
  o Provide structured weekly status reporting to stakeholders
• Proactively identify and mitigate onboarding risks
  o Anticipate upcoming steps and potential bottlenecks
  o Coordinate timely escalation and resolution across teams
• Act as collaborative support to Account Managers (DBM and P&E), helping manage
  operational workload
  o Facilitate communication across stakeholders and internal teams
  o Ensure distributors complete all onboarding requirements effectively
  o Monitor and track first order placement to support revenue acceleration
  Must Have:
• Strong coordination and stakeholder follow-up discipline
• Ability to manage multiple trackers and workflows simultaneously
• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Proficiency in Microsoft 365 tools (E.g., Share Point, Excel, Outlook, Teams)

Job Description:

Good to have:

• Experience with SAP S/4HANA or Salesforce
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Experience supporting onboarding or enablement programs
  Behavioral competencies:
• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures
  Expected results:
• 100% data accuracy and completeness validated by assigned distributors
• Assigned distributors fully set up in SAP and Salesforce within the first month
• Assigned distributors complete required training within 4 weeks
• Onboarding issues resolved or escalated within 2 business days
• What This Role Is NOT
• Own account relationship
• Not a Sales role.
• Does not entail direct resolution of system/IT issues

Key Responsibilities

1. To Effectively Identify Root Causes Of Ongoing Issues, Existing Processes And Procedures; And, Determine Quick Resolutions, Improvements And Enhancements For The Same In Assigned Tasks/Projects

2. To Efficiently Implement The Best Resolutions And Enhancements To Improve Existing Processes And Procedures Within Projects/Organization

3. To Create Precise And Detailed Analyses & Reports For Monitoring The Health Of The Business

4. To Create Business Requirements For Enhancing Functionality Of Process Workflows To Improve Customer Experience And Satisfaction

5. To Manage Client And Internal Business Relationships Within Various Assigned Projects To Ensure Smooth Progress And Improvements And Enhanced Functionality.

Skill Requirements

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Other Requirements

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