Senior Solution Architect

Job Summary

Seeking a technology expert to establish and drive our AI-Native Operations capability. The leader will define the strategy, operating model, and transformation framework for modern operations, managed services, AIOps, and autonomous operations practices. The individual will act as a strategic advisor, mentor, and capability builder, driving the transformation from traditional ASM models to AI-Native operations while enabling customer-facing FDE teams.

Key Responsibilities

Capability Leadership

• "Define strategy & operating model for AI-Native operations.

• Establish competency frameworks, standards, and best practices

• Drive the evolution of traditional ASM organizations toward autonomous operations"

AI-Native Operations Transformation:

• Define transformation approaches for AIOps, Agentic operations, Autonomous Incident management, predictive operations, self-healing systems

Customer & Business Support:

• "Support strategic customer engagements and transformation programs

• Conduct operational maturity assessments and roadmap workshops

• Define value realization frameworks and business cases"

Capability Development & Mentoring:

• "Mentor FDEs, and operations leaders

• Develop internal capability programs

• Build assessment and certification frameworks"

Skill Requirements

Technical Skills:

• "Operations & Reliability: SRE, ASM, Managed Services, Incident & Problem Management

• Observability: Prometheus / Grafana, Dynatrace

• Cloud & Platforms: Kubernetes, Hyperscalers

• Automation & Operations: AIOps platforms, ITSM platforms, workflow automation, runbook automation

• AI Technologies: GenAI platforms, Agentic AI frameworks, Autonomous operations platforms"

Consulting & Customer Skills:

• "Strong business and operational problem-solving capabilities

• Ability to facilitate transformation workshops and executive discussions

• Excellent communication and stakeholder management skills"

Other Requirements

15+ years of experience in operations, ASM, SRE managed ,services, or operations transformation
Experience leading operations transformation programs
Strong customer advisory and consulting experience
Experience building enterprise capabilities & mentoring senior talent